Charge Port Issue

[DriveEV]

I took delivery of my Model Y 6 days ago. When I charge, things so smoothly. When I goto unplug the charger handle (press button on handle and wait for white logo to appear) I then remove the charger:

• About a few seconds after I remove the charger handle from the charge port, the logo turns solid red and there is an error on my screen saying Unable to Charge -- and the pin seems to shoot back up into a locked position, with no charger inserted.
• After lots of trial and error and calling into support, I have to then pull the emergency charge port release down to pull the pin down.
• The car rests for about 3-4 hours and the error clear itself, and then I can charge again.

Clearly there is a problem and i have a service appt later this month for them to look at the charge port. Anyone seeing any issues like this at all? Am i unplugging the charger incorrectly somehow. See attached photo of the error -- with some type of error code that partially visible too.. Thanks!

 

[DriveEV]

is there a list of error codes anywhere someone has online?

 

[ldfm]

I've noticed that when I press the button to remove the charge cable I pretty much have to pull on it right away. If I wait for any lights, it typically locks back in.

 

[Wennfred]

Software related, the Model S and X community was also having this issue and firmware 2020.8 and 2020.12 fixed it.

in the mean time do a steering wheel 2 button reboot and see if that corrects the glitch.

Fred

 

[Wennfred]

 

[DriveEV]

Tried power off cycle, soft and hard reboot and it doesn’t fix it unfortunately.