clueless to power outage

[nyprepper]

Looking at the mobile app this morning, I realize now that we had a 1/2 grid outage. I was working from home all day and didn't notice it. clocks didn't blink and modem/router never recycled.

This is great because the PW's are obviously working beautifully as designed.

However, my concern is that we could be running the washer/dryer and electric range when power goes out. 27.5kWh isn't going to last very long if the house is drawing 5KW+ continuous from the batteries.

I can't believe that there is no alert notification for grid outages. Such a simple piece of code for Tesla to write.

 

[Az_Rael]

Looking at the mobile app this morning, I realize now that we had a 1/2 grid outage. I was working from home all day and didn't notice it. clocks didn't blink and modem/router never recycled.

This is great because the PW's are obviously working beautifully as designed.

However, my concern is that we could be running the washer/dryer and electric range when power goes out. 27.5kWh isn't going to last very long if the house is drawing 5KW+ continuous from the batteries.

I can't believe that there is no alert notification for grid outages. Such a simple piece of code for Tesla to write.

I have gotten alerts via the app when grid power goes down. Do you have notifications turned on in the Tesla app?

 

[nyprepper]

how do I turn on notifications in the app??? I've dug through it 100x and can't find it. thx!

 

[MorrisonHiker]

As @Az_Rael mentioned, there are notifications available. With that said, I wonder if there's a load or time limit before the notification is sent. My app shows three outages since July but we only received notifications for the first two outages (when installing and testing the system). Those outages were 14 minutes and 8 minutes and our devices showed when we lost power and when it was restored. We had a real outage on November 29th that was only 5 minutes but there was no notification received.

It would be nice if more urgent notifications could be sent if you using a lot of power as you mention. Also, it would be nice if our Teslas could be notified automatically of an outage and then stop charging automatically. We could override it, if necessary or allow it to get a minimum charge but we don't want the Powerwalls to be totally drained by the cars.

 

[MorrisonHiker]

how do I turn on notifications in the app??? I've dug through it 100x and can't find it. thx!

Click on the gear icon and then Notifications. Then choose Energy and there is an option for Power Outage. I think it's on by default.

 

[nyprepper]

when i click the gear icon in the mobile app it brings me to a settings page that has Inbox and Loot Box ...and a signout button. That is it.

 

[MorrisonHiker]

when i click the gear icon in the mobile app it brings me to a settings page that has Inbox and Loot Box ...and a signout button. That is it.

iPhone or Android? My instructions are for Android. I don't know if it's different for iPhone.

I see:

 

[nyprepper]

I do not have an option to select Energy on the settings page. Maybe because I don't have a Tesla vehicle linked to the app?

 

[nyprepper]

iPhone....frustrating.

 

[miimura]

This is my settings screen on iPhone. App version 3.7.0. There is also a Model 3 on my account.

 

[nyprepper]

that is so odd...... is there more than one app? this is what mine looks like...

 

[miimura]

@nyprepper what phone model and what iOS version are you running? The US App Store and Version 3.7.0 are the same as me. I'm running an iPhone 6 with iOS 12.1

 

[MorrisonHiker]

that is so odd...... is there more than one app? this is what mine looks like...View attachment 362281

The options displayed are dynamic, depending on what products you have. In my case, I have 4 products so mine shows "Switch Product". I think @miimura has one car and a Powerwall (or more) and sees the option to switch to the other product. The icon changes so I believe @miimura has a car selected so the option is shown to switch to the Powerwall(s). If you look at mine, it shows I have the Powerwall currently selected and can switch to one of the cars.

I would expect you to have a notifications option. There could be a bug in the app preventing that option from appearing. Are you able to normally see your Powerwalls, the Power Flow screen, the Energy Usage screen, etc.?

 

[nyprepper]

Yes, I can see everything else....powerflow, impact, customization (but no notification button), etc. I am pretty sure this is a bug in the app.

 

[miimura]

Yes, I can see everything else....powerflow, impact, customization (but no notification button), etc. I am pretty sure this is a bug in the app.

Maybe try deleting and re-installing the app. I don't know why this would actually help, but it won't hurt anything.

 

[turnersteve]

that is so odd...... is there more than one app? this is what mine looks like...View attachment 362281

Mine looks the same, no notifications setting.

 

[cwied]

What's the software version on your Powerwalls? That has an impact on what's available in the app too, although I'd be somewhat surprised if notifications were not included since pretty early on.

 

[nyprepper]

i'm running 1.29 on an iPhone 6 with current iOS. i

 

[cwied]

That's not it then. I wonder if the bug is that it doesn't show up unless you have a car in your account. I have a car in my account too and I have the notifications menu.

 

[eml2]

Yes, I can see everything else....powerflow, impact, customization (but no notification button), etc. I am pretty sure this is a bug in the app.

Do you enable notification for Tesla App in your iPhone? I use Android, but I think for iOS, under Settings app, look for Tesla app. There is an option to enable notification.