No need to keep calling. They’ll eventually get to it. They won’t give u the loan officer’s direct contact. For the donation, they’ll get that once your membership is approved.
I did call a few times but don’t think it helped. They are just busy since everyone started applying for their loan (like Tower). I did call them today when I was at the Tesla service center to pick up my car as Tesla did not show they received the wire but Armco sent a screenshot showing they sent it an hour earlier so all was good…I believe it just took a little time for it to be seen it in their system.