OP of the quality issue video here:
Why
Good question. In hindsight I definately should've.
The reason why I didn't do it that day were multi-fold:
- I didn't have a car for weeks (previously had a BMW lease which I had to returned) and really were in need of one
- a lot of cars at the factory (that I used for reference) had similar issues and this was my first Tesla, so I thought some things are just normal.
- I waited 9+ weeks for the tesla and was thinking that rejecting the car would've just delayed things further
- I had some plans the next day which required a car
- I was hungry (no kidding)
- it was getting dark
The most important reason why I didn't refuse delivery is that the instructions for the "touchless" experience indicated that I need to accept delivery before I can open the car (although I think in hindsight that's BS and I could've just asked some Tesla employees in the Delivery office to open it for me). I noticed the gap with the passenger-side trim from the outside, but I obviously only noticed the door-closing issue when I got access to the inside of the car which was after "accepting" delivery. If I would've known about the door-closing issue before I would've certainly not accepted delivery in this condition.
Actually when I noticed the door-closing issue I went back to the inside of the showroom and mentioned to the Tesla folks this huge issue and asked them to fix it. They offered to take it back to the factory and fix it on the spot, but indicated it would take 1-4h since their is 30+ cars waiting in line to get issues fixed similar to this. One of the Tesla employees inspected the door issue and said that this is a relatively easy fix as it only require some adjustment of the striker (the thing that latches the door) and that mobile service can certainly do that.
After a bit of back and forth I decided it's fine to get it fixed by mobile service and I had accepted delivery already anyways before noticing the issue.
I will also say that I can see that the striker is simply placed a bit too high and I think this is the main reason the door doesn't latch easily and it also contributes to the visual gap as it pushes the door a bit upwards.
Altogether I'm relatively optimistic that they can fix the door issue just fine.
What I'm more worried in hindsight is the gap where there the trunk meets the c-pillar as that gap is also pretty huge and I don't see an obvious way to fix / adjust that. Unfortunately in the light at the factory that gap didn't look that huge but it does now that I'm at home.
@jaqueh are the trunk alignment issues the things you mentioned that cannot be fixed?
Considering that so many cars at the factory had issues like that I conclude that Tesla's quality really seems to still suffer a lot during end of year delivery pushes - all the cars at the factory had very high vin numbers and must've been just built in the last week of December.