Hi folks,
What have you all done to resolve issues with your Falcon Wing Doors? I have so many issues with false obstruction detection, where the doors sometimes start opening but abruptly stops halfway and requires override. Other times it beeps three times when pressing the door handle, and requires full override from the main screen. Opening the doors in override mode takes ~30 seconds per door, which is quite unacceptable.
I have finally taken the time to describe my experience trying to deal with Tesla SC over this, admittedly, intermittent issue. I am really losing my hope that I will ever have a functioning car. Any suggestions would be greatly appreciated.
December 30, 2022:
The car was delivered on this date. Model X Plaid, deep blue. On paper this was the perfect car for our family, and it even had USS, which was already scheduled for removal. I was really stoked! I noticed a few cosmetic issues upon delivery, which needed attention.
January 12, 2023:
The mobile service team came to address the cosmetic issues but realized the exterior parts they had were incorrect. They ordered the right parts for a subsequent visit.
January 17, 2023:
During another mobile service visit, the broken trim pieces were replaced. I also reported two additional issues: glue around one of the windows causing wind noise and the first mention of the problem with the falcon wing doors.
February 1, 2023:
The issue with the glue around the window was dismissed as merely cosmetic and not resolved. Additionally, the service team couldn't replicate the issue with the falcon wing doors during their visit.
March 21, 2023:
Problem lost in translation: I explained that the car doors wouldn’t open, mistakenly sensing obstructions. However, the service report stated that the doors didn't detect obstructions at all, and the case was dismissed as “works as intended.”
April 26, 2023:
During a diagnostic session, I brought insights from the Tesla Motor Club forum, suggesting the replacement of specific parts. The technicians agreed to replace the left side sensor and carrier. However, the replacement was delayed due to the unavailability of parts. Interestingly, during this period, the door issue temporarily ceased, possibly due to the warmer weather.
June 13, 2023:
The replacement parts for the April 26 appointment were scheduled to be installed on this day. However, due to the doors functioning correctly at that time, possibly influenced by the weather, and the onset of summer vacation plans, we decided to postpone this service appointment. In retrospect, this decision turned out to be a mistake, as the door issues resurfaced later under different weather conditions.
July 1, 2023:
Just as we were preparing for our vacation, in heavy rain, the doors refused to open entirely. Tesla Service's suggestion to restart the car was futile. They offered another service appointment, but it was too late as our vacation was starting. Throughout our trip, the doors consistently required manual override.
October 3, 2023:
Despite all prior attempts at troubleshooting, the case was closed as the issue couldn't be replicated.
November 22, 2023:
I arrived at the Tesla Service Centre armed with a wealth of evidence — timestamps, photos, videos, and detailed descriptions — showcasing the persistent door sensor issues.
Immediately upon arrival, while I was being signed up for a loaner car, I was informed that the appointment had to be canceled — the reason? They were missing something as trivial as ‘tape’. This was not just an inconvenience; it was a clear indication of poor preparation and disregard for customer time.
December 7, 2023:
This service visit was exceptionally frustrating and disheartening.
Rescheduled for the next available slot, I returned with a glimmer of hope for a 10:30 appointment. This time, I was left without a loaner car, forced to wait in the service centre lounge area. The hours dragged on. I stepped out for lunch, hoping for some progress upon my return. But no, the car hadn't moved an inch. After requesting an update, the staff nonchalantly suggested it should be ready at 16:00. "It said so in the app!"
The climax of this ordeal came in the early afternoon. The supervisor, with a casual demeanor, informed me that they were unlikely to meet the 16:00 deadline and offered a loaner car — too little, too late. My family trip was imminent, and the smaller loaner car wouldn’t suffice. In a desperate attempt, I pleaded for any solution that would get my car ready on time. The response? A technician approached me, only to add to the day's frustrations: they lacked the necessary tools for calibrating the Falcon Wing Doors.
My patience snapped. I expressed my profound disappointment and frustration at how unprofessionally the entire situation was handled. It felt like a culmination of months of unresolved issues, miscommunication, and now, a completely wasted day. In the end, I left the service centre, empty-handed and deeply dissatisfied, my car still unfixed.
December 27, 2023:
My third appointment, scheduled for this day, started with a slight positive note as I was provided a loaner car. However, my car didn’t even make it into the workshop until December 28. Shortly after, I received a call from the service center, claiming the doors were functioning normally and no parts needed replacement. After a lengthy discussion, I convinced the technician to adhere to the original work order and replace the specified parts. Yet, the actual repair didn’t commence until January 3.
They replaced door sensor and carrier in both FWDs. However, the saga continued without resolution.
January 5, 2024:
Frustrated, I reopened the service request, this time including two pictures and a video as undeniable evidence that the door issue was still plaguing my car.
January 9, 2024:
I requested an update on the situation, but was met with silence. The problem, as aggravating as ever, remained unsolved.
What have you all done to resolve issues with your Falcon Wing Doors? I have so many issues with false obstruction detection, where the doors sometimes start opening but abruptly stops halfway and requires override. Other times it beeps three times when pressing the door handle, and requires full override from the main screen. Opening the doors in override mode takes ~30 seconds per door, which is quite unacceptable.
I have finally taken the time to describe my experience trying to deal with Tesla SC over this, admittedly, intermittent issue. I am really losing my hope that I will ever have a functioning car. Any suggestions would be greatly appreciated.
December 30, 2022:
The car was delivered on this date. Model X Plaid, deep blue. On paper this was the perfect car for our family, and it even had USS, which was already scheduled for removal. I was really stoked! I noticed a few cosmetic issues upon delivery, which needed attention.
January 12, 2023:
The mobile service team came to address the cosmetic issues but realized the exterior parts they had were incorrect. They ordered the right parts for a subsequent visit.
January 17, 2023:
During another mobile service visit, the broken trim pieces were replaced. I also reported two additional issues: glue around one of the windows causing wind noise and the first mention of the problem with the falcon wing doors.
February 1, 2023:
The issue with the glue around the window was dismissed as merely cosmetic and not resolved. Additionally, the service team couldn't replicate the issue with the falcon wing doors during their visit.
March 21, 2023:
Problem lost in translation: I explained that the car doors wouldn’t open, mistakenly sensing obstructions. However, the service report stated that the doors didn't detect obstructions at all, and the case was dismissed as “works as intended.”
April 26, 2023:
During a diagnostic session, I brought insights from the Tesla Motor Club forum, suggesting the replacement of specific parts. The technicians agreed to replace the left side sensor and carrier. However, the replacement was delayed due to the unavailability of parts. Interestingly, during this period, the door issue temporarily ceased, possibly due to the warmer weather.
June 13, 2023:
The replacement parts for the April 26 appointment were scheduled to be installed on this day. However, due to the doors functioning correctly at that time, possibly influenced by the weather, and the onset of summer vacation plans, we decided to postpone this service appointment. In retrospect, this decision turned out to be a mistake, as the door issues resurfaced later under different weather conditions.
July 1, 2023:
Just as we were preparing for our vacation, in heavy rain, the doors refused to open entirely. Tesla Service's suggestion to restart the car was futile. They offered another service appointment, but it was too late as our vacation was starting. Throughout our trip, the doors consistently required manual override.
October 3, 2023:
Despite all prior attempts at troubleshooting, the case was closed as the issue couldn't be replicated.
November 22, 2023:
I arrived at the Tesla Service Centre armed with a wealth of evidence — timestamps, photos, videos, and detailed descriptions — showcasing the persistent door sensor issues.
Immediately upon arrival, while I was being signed up for a loaner car, I was informed that the appointment had to be canceled — the reason? They were missing something as trivial as ‘tape’. This was not just an inconvenience; it was a clear indication of poor preparation and disregard for customer time.
December 7, 2023:
This service visit was exceptionally frustrating and disheartening.
Rescheduled for the next available slot, I returned with a glimmer of hope for a 10:30 appointment. This time, I was left without a loaner car, forced to wait in the service centre lounge area. The hours dragged on. I stepped out for lunch, hoping for some progress upon my return. But no, the car hadn't moved an inch. After requesting an update, the staff nonchalantly suggested it should be ready at 16:00. "It said so in the app!"
The climax of this ordeal came in the early afternoon. The supervisor, with a casual demeanor, informed me that they were unlikely to meet the 16:00 deadline and offered a loaner car — too little, too late. My family trip was imminent, and the smaller loaner car wouldn’t suffice. In a desperate attempt, I pleaded for any solution that would get my car ready on time. The response? A technician approached me, only to add to the day's frustrations: they lacked the necessary tools for calibrating the Falcon Wing Doors.
My patience snapped. I expressed my profound disappointment and frustration at how unprofessionally the entire situation was handled. It felt like a culmination of months of unresolved issues, miscommunication, and now, a completely wasted day. In the end, I left the service centre, empty-handed and deeply dissatisfied, my car still unfixed.
December 27, 2023:
My third appointment, scheduled for this day, started with a slight positive note as I was provided a loaner car. However, my car didn’t even make it into the workshop until December 28. Shortly after, I received a call from the service center, claiming the doors were functioning normally and no parts needed replacement. After a lengthy discussion, I convinced the technician to adhere to the original work order and replace the specified parts. Yet, the actual repair didn’t commence until January 3.
They replaced door sensor and carrier in both FWDs. However, the saga continued without resolution.
January 5, 2024:
Frustrated, I reopened the service request, this time including two pictures and a video as undeniable evidence that the door issue was still plaguing my car.
January 9, 2024:
I requested an update on the situation, but was met with silence. The problem, as aggravating as ever, remained unsolved.
