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Do I ever actually get to talk to a rep in the delivery process?

Discussion in 'Model 3' started by DHolmes, Sep 7, 2018.

Tags:
?

I was able to call and speak to a rep

  1. Yes

    100.0%
  2. No, Email Only Responses

    0 vote(s)
    0.0%
  1. DHolmes

    DHolmes Member

    Joined:
    Aug 10, 2018
    Messages:
    12
    Location:
    Utah
    8-23 I got the email that my Tesla would be delivered 9/8.
    I've gotten a handful of automated emails since.
    About a week before delivery I wanted to verify if I was picking it up at the dealership or if it was being delivered to my house. Some of the emails seemed to contradict each other.
    Anyways I've emailed several times, left voicemails to my delivery adviser, left voicemails to the local Telsa delivery center, no response.
    Then a day before my delivery I get an email from the adviser saying which location do I want to pick up my tesla at?
    When I replied I get another email saying my car has been delayed 2 weeks due to fire's in the area forcing the trucks to take different routes.
    They way everything happened I really feel like all I have gotten is automated emails and no one is actually looking at when my car is coming.
    Frustrating that its such late notice that it is delayed. If it was really due to a fire they would have known that sooner than the day before delivery.

    My overall question is, is this normal? What do I have to do to actually talk to someone on the phone about this. Everything I've tried is going straight to one voice mail or another with no response.

    Hopefully its not delayed too much I already have the financing check ready. Not sure if interest will start tomorrow or when the check is actually cashed.

    Thanks for any tips
     
  2. Snow Drift

    Snow Drift Slip Start: [Activated]

    Joined:
    Feb 10, 2016
    Messages:
    1,528
    Location:
    Long Island
    Call the 888 number and they will tell you the name of your Inside Delivery Advisor (IDA). I have always had phone conversations with my IDA, as well as e-mail. BUT, I've never received automated e-mails.
     
  3. Jedi2155

    Jedi2155 Model 3 has Arrived.

    Joined:
    Jul 6, 2018
    Messages:
    1,581
    Location:
    Diamond Bar, CA
    I've been called multiple times during my order and they are very friendly during the call. It takes forever to actually reach them though if I want to initiate the conversation (a few hours to a few days).
     
  4. silentcorp

    silentcorp Member

    Joined:
    Jul 20, 2018
    Messages:
    441
    Location:
    Denver CO
    I was called by someone to set up the delivery date, then the next day my advisor called me about the final details.
     
  5. Atari2600

    Atari2600 Member

    Joined:
    Oct 4, 2017
    Messages:
    730
    Location:
    Cincinnati
    Never talked to a single person in person or the phone. Just emails. I tried to call once but their voicemail was full.
     

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