leporsche
Member
From Tesla corporate:
We have found that in cases where the battery is consistently charged to a lower state of charge, between 60-80% capacity, estimation becomes less accurate and tends to underestimate the true capacity of the battery. The result is an incorrect reduction in the displayed range estimate. This does not affect the true range of the vehicle, as the end-of-drive conditions are based on real-time battery measurements of reducing battery power, rather than software estimates. In any case, we recognize the inconvenience and negative user experience associated with this incorrect and reduced range estimate, and we are developing more accurate estimation algorithms which will be pushed over the air to the car when available. In the meantime I would recommend scheduling a service appointment through your Tesla account online and our technicians can assist in a kind of re-calibration for the range estimates you are current seeing.
Best regards,
XXX, Executive Care
THANK YOU!!
I've been looking for this kind of official information for months! It's a big relief knowing Tesla recognizes the issue and is working on a fix.
How did you get a response from corporate? Did it originate with a service visit?