So yesterday I was walking around Home Depot and I get a notification my alarm is going off. I open the app to look at the cameras. Nothing out of the ordinary and no one close to the car. I proceed towards the exit of the store and now hear the alarm going off. I pick up the pace and now have my car in view. I open the app again to turn off the alarm and see not only is the car unlocked but the drivers rear door is open. Now I’m practically running to the car. The rear door is open about 10” or so and I immediately start looking around the car to make sure everything is there.
I look at the sentry footage which there were 4 events. Nothing. Only people walking by behind the car but never on the drivers side but the weird thing is in all the videos the rear door is closed. So no footage while the alarm is going off or what triggered it.
Fast forward to me getting home and I finally have the holiday update available so I start downloading it. While it’s downloading the car unlocks itself again which I find out from a notification from the app. Get through the update and it unlocks again shortly afterwards. I do a reboot on the car and as it’s coming back to life while I’m sitting in the car the rear door pops open again. I don’t get it! Anyone else having issues similar to this? I’ve made sure I logged out of any third party apps just to make sure they didn’t get hacked and someone is messing with peoples cars. I do have self presenting handles and soft close door modules on the car but had the previous update in the car for about a month with no issues and now all of a sudden it’s happening. I don’t know what else to do. I’ll try a hard reset this morning and pray but I’m going to be afraid to take the car anywhere wondering if the door is randomly going to pop open while I’m away from it. The car is just out of warranty. I just turned 56k miles and the car is just over 2 years old so I’m praying I don’t have to do a service call.
I look at the sentry footage which there were 4 events. Nothing. Only people walking by behind the car but never on the drivers side but the weird thing is in all the videos the rear door is closed. So no footage while the alarm is going off or what triggered it.
Fast forward to me getting home and I finally have the holiday update available so I start downloading it. While it’s downloading the car unlocks itself again which I find out from a notification from the app. Get through the update and it unlocks again shortly afterwards. I do a reboot on the car and as it’s coming back to life while I’m sitting in the car the rear door pops open again. I don’t get it! Anyone else having issues similar to this? I’ve made sure I logged out of any third party apps just to make sure they didn’t get hacked and someone is messing with peoples cars. I do have self presenting handles and soft close door modules on the car but had the previous update in the car for about a month with no issues and now all of a sudden it’s happening. I don’t know what else to do. I’ll try a hard reset this morning and pray but I’m going to be afraid to take the car anywhere wondering if the door is randomly going to pop open while I’m away from it. The car is just out of warranty. I just turned 56k miles and the car is just over 2 years old so I’m praying I don’t have to do a service call.