Door hinges on passenger side damaged during delivery inspection. is that common issue?

[msajjadcsr@gma]

I went in to pickup the car. all four of the door hinges on passenger side had damaged during delivery inspection. is that common issue?
They offered to just touchup paint it but when i asked if they will replace the hinges later on via a service appointment they said, NO.
so i rejected the car and now i dont know what will happen? any input from you guys ?

 

[E90alex]

Do you have a picture? Not sure what you’re talking about here.

If you rejected the car you’ll get a new VIN in a week or two if not sooner.

 

[kpanda17]

Good for you rejecting, that was crazy
Wait for the right vehicle

 

[msajjadcsr@gma]

 

[msajjadcsr@gma]

Do you have a picture? Not sure what you’re talking about here.

If you rejected the car you’ll get a new VIN in a week or two if not sooner.

i have attached some pictures

 

[E90alex]

Yikes that definitely doesn’t look right. Good call on rejecting

 

[Golf8621204]

Looks like a new operator on the line installing the pass. side doors in general assembly caused the damage. It's one of the harder jobs in assembly to learn.

 

[msajjadcsr@gma]

Now they are saying since i did not accept the delivery. my deal is voided and they will put my order on hold for 2 weeks. then after that they will try to match me to a similar vehicle that i ordered but the price will be different... and they will not honor the price that i signed for. This is completely unreasonable...
I didn't reject delivery because i wanted to .. the car was clearly damaged and wanted me to take it anyway... WTF

 

[kpanda17]

Talk to someone in Tesla management
I agree with you

 

[E90alex]

I rejected first VIN and still kept original order price.

 

[BigNick]

Looks like a new operator on the line installing the pass. side doors in general assembly caused the damage. It's one of the harder jobs in assembly to learn.

I agree, it looks like some ham-fisted attempt to align misaligned doors.

 

[msajjadcsr@gma]

I rejected first VIN and still kept original order price.

Was your order one that you picked from existing inventory or you placed a order by building your car to your specs?

 

[E90alex]

Was your order one that you picked from existing inventory or you placed an order by building your car to your specs?

Ordered. There wasn’t any inventory when I bought last year. Production was way behind demand.

 

[Cnixon]

Thats how they are adjusted in US. Hammer and chisel - seriously. That is the worst I have seen fir a few years. My 2020 car was like that and the SC did the re-painting

 

[BigNick]

I would think a brass drift, PVC pipe, or other object softer than the metal of the hinges would be used to move them when the bolts are loosened, not a chisel.

Probably can't strike them directly with a rubber mallet without hitting the interior door panel or the metal of the door jam.

Never really paid much attention to the hinges on my car but now I'm curious to see if there are any tool marks on them.

 

[jjrandorin]

Its not clear to me whether this OP ordered a car, or bought an inventory car (which is a specific vin at a discount).

I dont work for tesla or anything, but based on the way this story is unfolded, it sounds like an inventory car to me, which would be why the "we cant sell you one at that discounted price" stuff is being said.

FWIW, I dont know if I would have taken that car either... depends on how much the inventory car discount was (if this is an inventory car like I suspect it is).

 

[msajjadcsr@gma]

Its not clear to me whether this OP ordered a car, or bought an inventory car (which is a specific vin at a discount).

I dont work for tesla or anything, but based on the way this story is unfolded, it sounds like an inventory car to me, which would be why the "we cant sell you one at that discounted price" stuff is being said.

FWIW, I dont know if I would have taken that car either... depends on how much the inventory car discount was (if this is an inventory car like I suspect it is).

it was an inventory car, but all it said when i was ordering the car was that it had a discount.. there was no disclosure that the discount was because the hinges were busted up... if it was disclosed before i ordered then i would not be upset and if it was not acceptable to me i would have picked a different car. They gave me a new VIN but now the price is the full price without any discount.

 

[msajjadcsr@gma]

This is becoming a big run around.. they are asking for full price for the car even thou i am being assigned a car from inventory, which generally have discounts on them.. i keep calling and all they say is " we will have our sales advisor call you" .

 

[kpanda17]

Escalate to mgt