Hello all, first time posting today.
I ordered a SR plus on March 23rd.
Before the price changes.
The order said I should expect delivery in 2 to 4 weeks.
Then the price changes occurred. In my mind it makes no sense to continue with SR plus. I'm in Canada and it's $3,400 extra. And from what I see, it's the exact same interior. I ordered the black and white interior, and now I understand I can get that in an SR.
Since the price change, I've called, emailed, and used their live chat a number of times. My experience says that Tesla at this time doesn't have very quick customer service. It's taken sometime to talk to somebody live. I finally got through today. And was told what the process should be to downgrade to an SR.
I was told by the customer service representative that I cannot downgrade to an SR today They expect to provide the ability to downgrade within 4 weeks on the my Tesla web account.
I expressed concerns with this - that $3,400 charge will also have added taxes of 13 percent on top of this amount (I'm in Ontario). I expect to get the full cost with taxes back when I downgrade.
He told me to hold tight, they expect that option available in 4 weeks. I should take delivery of the car as ordered, don't worry about the 10-day return policy. And be comforted to know I will be able to downgrade through a software update in the future. Plus I should expect to get my money back. I am purchase financing the car.
The call was documented - reading these forms and knowing Tesla probably wants to get rid of the SR model - so this call doesn't give me total comforttoday.
Should I be concerned with Tesla not following through on their commitments?
I guess I have no option, I will accept the car as an SR plus and hope to downgrade shortly afterward. With $3842 CAD coming back to me in about 1 month from delivery.
Any thoughts on this?
Should I be concerned?
Has anyone been able to downgrade to an SR from SR Plus before they took delivery?
I ordered a SR plus on March 23rd.
Before the price changes.
The order said I should expect delivery in 2 to 4 weeks.
Then the price changes occurred. In my mind it makes no sense to continue with SR plus. I'm in Canada and it's $3,400 extra. And from what I see, it's the exact same interior. I ordered the black and white interior, and now I understand I can get that in an SR.
Since the price change, I've called, emailed, and used their live chat a number of times. My experience says that Tesla at this time doesn't have very quick customer service. It's taken sometime to talk to somebody live. I finally got through today. And was told what the process should be to downgrade to an SR.
I was told by the customer service representative that I cannot downgrade to an SR today They expect to provide the ability to downgrade within 4 weeks on the my Tesla web account.
I expressed concerns with this - that $3,400 charge will also have added taxes of 13 percent on top of this amount (I'm in Ontario). I expect to get the full cost with taxes back when I downgrade.
He told me to hold tight, they expect that option available in 4 weeks. I should take delivery of the car as ordered, don't worry about the 10-day return policy. And be comforted to know I will be able to downgrade through a software update in the future. Plus I should expect to get my money back. I am purchase financing the car.
The call was documented - reading these forms and knowing Tesla probably wants to get rid of the SR model - so this call doesn't give me total comforttoday.
Should I be concerned with Tesla not following through on their commitments?
I guess I have no option, I will accept the car as an SR plus and hope to downgrade shortly afterward. With $3842 CAD coming back to me in about 1 month from delivery.
Any thoughts on this?
Should I be concerned?
Has anyone been able to downgrade to an SR from SR Plus before they took delivery?