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Error trying to order wall charger online

Discussion in 'Canada' started by CptHollywood, May 22, 2018.

  1. CptHollywood

    CptHollywood Member

    Joined:
    May 6, 2018
    Messages:
    5
    Location:
    Toronto
    #1 CptHollywood, May 22, 2018
    Wondering if anyone else is getting a similar error...

    I have my VIN and received a call from a DS in Las Vegas to finalize delivery details for my trade in so I thought now would be the time to order a wall charger and arrange installation. Unfortunately when I try to order the charger I get an error saying that there's an issue with my address.

    I've ordered online using the same address before without issue so my hunch is that since I'm now assigned temporarily to Vegas it doesn't like my Canadian address.

    Has anyone else seen this and is there a workaround? I contacted my DS but things are busy for them right now.
     
  2. Vawlkus

    Vawlkus Member

    Joined:
    Feb 28, 2017
    Messages:
    675
    Location:
    Halifax
    #2 Vawlkus, May 23, 2018
    Are you using the Canadian site, or the American one? There are differences.
     
  3. noicepls

    noicepls Member

    Joined:
    Apr 20, 2018
    Messages:
    217
    Location:
    Lambton County ON.
    #3 noicepls, May 23, 2018
    Make sure that you are in the Canadian site (bottom of the page) and not any other country.
     
  4. edyee

    edyee Member

    Joined:
    May 17, 2018
    Messages:
    25
    Location:
    Toronto
    #4 edyee, May 23, 2018
    I had no issue with ordering it last Friday. Though I am guessing they are pretty backed up as I have not received a shipping notice yet.
    As others have noted, just check at the bottom that you are on the Canadian site (a Canadian flag). You should see the price as $633.

    edyee
     
  5. Bluewish

    Bluewish Member

    Joined:
    Jan 21, 2018
    Messages:
    85
    Location:
    Vaughan, ON
    #5 Bluewish, May 23, 2018
    If you plan to apply for incentive in Ontario, I recommend you to go to a service centre to pick up the HPWC. I ordered online and didn't receive an invoice with my WC. In the order confirmation email, it indicated an US address, nothing refers to a Canadian website (except I know I paid $CDN) so I am not sure what will happen with my incentive application.
     
  6. Tony_YYZ

    Tony_YYZ Active Member

    Joined:
    Apr 7, 2016
    Messages:
    1,275
    Location:
    Caledon, ON Canada
    #6 Tony_YYZ, May 23, 2018
    Did you check the email that contained your tracking information? The Canadian invoice would be attached to that in the form of a PDF.
     
    • Informative x 1
  7. CptHollywood

    CptHollywood Member

    Joined:
    May 6, 2018
    Messages:
    5
    Location:
    Toronto
    #7 CptHollywood, May 23, 2018
    Thanks everyone for the responses! It said Canada at the bottom of the page, showed the Canadian price and was still giving me the error. No idea why. Either way I ended up getting one at Lawrence this morning so I'm set now.
     
  8. vayati

    vayati Member

    Joined:
    Mar 29, 2018
    Messages:
    13
    Location:
    Mississauga
    #8 vayati, May 23, 2018
    I bought mine last week (delivered in three days).Invoice states that is was purchased from the Lawrence Tesla store.

    Tesla Motors Canada ULC

    1325 Lawrence Avenue East

    Toronto, ON MA 1C6

    CA

    GST/HST No. 85558 3852 RT0001

    QST No. 1216911594 TQ001

    B.C PST No. PST-1001-9903

    B.C. Business Number 85558 3852
     
  9. Bluewish

    Bluewish Member

    Joined:
    Jan 21, 2018
    Messages:
    85
    Location:
    Vaughan, ON
    #9 Bluewish, May 23, 2018
    Thanks! I didn't know it. I need to resubmit my application tomorrow.
     
    • Like x 1
  10. Tony_YYZ

    Tony_YYZ Active Member

    Joined:
    Apr 7, 2016
    Messages:
    1,275
    Location:
    Caledon, ON Canada
    #10 Tony_YYZ, May 23, 2018
    No problem!
     
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