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ESA Warranty Coverage

Electricious

Member
Feb 17, 2018
257
262
Alpine, NJ
With the recent change where Tesla sells their cars without any refurbishment, I have given up looking for a CPO car. When considering a private party sale with the ESA, does anyone know of any common Model S failures that would not be covered by the ESA?

Would the ESA cover 12V batteries, half shafts, MCUs, heating/AC system? I know it handles door handles so that is good but are there any known common failure points not covered by the ESA?
 

Az_Rael

Supporting Member
Supporting Member
Jan 26, 2016
5,643
8,826
Palmdale, CA
The ESA might not cover 12V batteries, because at some point they are a regular maintenance item. Not sure how that is handled if they fail early. Everything else should be covered by the ESA, but with a $200 deductible.

The other kicker with the ESA is by the document terms, you are required to perform ALL maintenance on schedule for it to remain valid (unlike the regular warranty). Tesla hasn't really cracked down on folks, but there have been a few cases where they have denied coverage to folks who haven't done their maintenance on time.

This is one area where the CPO warranty is actually superior as it does not have that requirement or the deductible.
 
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Reactions: Electricious

Daniellane

Supporting Member
Supporting Member
Aug 13, 2017
2,490
2,982
Camas, Washington
Posted this back in December. You might find it helpful.
The Vehicle Extended Service Agreement I purchased last month never appeared in the MyTesla Account Docs Section.
I called Customer Service today. I was told that they do not upload these agreements to the MyTeska Account.
I asked her to email it to me and she did so.
I haven’t had a chance to read it yet.
I have copied & pasted the text from the 9 page agreement below for anyone who may be interested:


SC 17-00-001 February 2, 2017
Model:
Model S, X
Vehicle System:
00 - Inspection & Service
Tesla Motors, Inc. Service Customer Document
Region:
North America
Vehicle Extended Service Agreement Terms and Conditions, United States
These Tesla Motors, Inc.1 (“Tesla”) Vehicle Extended Service Agreement Terms and Conditions (“Vehicle ESA”) cover the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla of the subject Vehicle that occur under normal use in the event of a Failure for the selected period of time or mileage (whichever occurs first), with coverage becoming available on and retroac tive to the date that Your New Vehicle Limited Warranty expires (the “Effective Date”), provided that the new Vehicle was initially purchased directly from Tesla, that You purchase this Vehicle ESA no later than 30 days or 1,000 miles (1,600 km) after such expiration date or mileage on such expiration date, whichever occurs first (the “Purchasing Period”), and if applicable, that You are the recipient of a valid transfer of this Vehicle ESA pursuant to the terms of this Vehicle ESA. This Vehicle ESA is subject to the following terms, conditions, limitations, extensions, exceptions and definitions and does not cover, among other specified items, Your Vehicle’s Battery and Drive Unit. No person has the authority to change this Vehicle ESA or to waive any of its provisions. This Vehicle ESA is for the sole benefit of the purchaser or the recipient of a valid transfer of this Vehicle ESA, and applies only to the vehicle for which it is purchased.
SERVICE TYPE: Agreement Period
(whichever occurs first)
MODEL S
2yearsor 25,000 miles (40,000 km)
4yearsor 50,000 miles (80,000 km)
MODEL X
2yearsor 25,000 miles (40,000 km)
4yearsor 50,000 miles (80,000 km)
Purchase Price2
$2,100.00 USD3 $2,600.00 USD4
$4,250.00 USD3 $4,750.00 USD4
$2,400.00 USD3 $2,900.00 USD4
$4,800.00 USD3 $5,300.00 USD4
You acknowledge and agree that You shall be responsible for all applicable state and local taxes on the purchase price, Deductible, or Mobile Service as required by law. Any such applicable taxes are not included in the purchase price of this Vehicle ESA.
The obligations of Tesla under this Vehicle ESA are backed by the full faith and credit of Tesla and are not
guaranteed under a service contract reimbursement policy.5
1 Florida, Nevada, New York and Texas ONLY: All references shall be to Tesla Motors FL, Inc., Tesla Motors NV, Inc., Tesla Motors New York LLC and Tesla Motors TX, Inc., respectively.
2 Florida ONLY: The rate charged for this Vehicle ESA is not subject to regulation by the Florida Office of Insurance Regulation.
3 Purchase price if purchased within 180 days of the Vehicle’s date of initial delivery by Tesla. 4 Purchase price if purchased after 180 days of the Vehicle’s date of initial delivery by Tesla.
5 Except in Washington.
SC-17-00-001 Page 1 of 9

D e f i n i t i o n s:
The following capitalized terms shall have the meanings set forth below:
• “Battery” means the Vehicle’s high voltage lithium-ion battery.
• “Deductible” means the portion that You must pay for each Visit. The Deductible under this Vehicle ESA is $200 per
Visit.
• “Effective Date” means the date that Your New Vehicle Limited Warranty expires. Once Your application has been
accepted by Tesla, Your coverage will be retroactive to this date.
• “Failure” means the complete failure or inability of any covered part to perform the function(s) for which it was designed
due to defects in material or workmanship of any parts manufactured or supplied by Tesla that occur under normal use.
Failure does not include the gradual reduction in operating performance due to normal wear and tear.
• “Tesla Authorized Service Center” means any Service Center that is authorized by Tesla, including any Tesla Store,
Tesla Service Center and any Tesla-authorized third party service provider. A list of Tesla Authorized Service Centers
is provided at www.tesla.com or You may dial 1-877-798-3752 for the nearest location.
• “Tesla” means the obligor, Tesla Motors, Inc., Attention: Customer Support, 45500 Fremont Blvd., Fremont, CA 94538,
phone number 1-877-798-3752, unless otherwise indicated.
• “Vehicle” means the Vehicle for which this Vehicle ESA is purchased or validly transferred pursuant to this ESA.
• “Vehicle ESA” means these Vehicle Extended Service Agreement Terms and Conditions between You and Tesla.
• “Vehicle ESA Purchase Date” means the date of acceptance of this Vehicle ESA.
• “Visit” means a visit to a Tesla Service Center for service under this Vehicle ESA or receipt of Tesla service under this
Vehicle ESA.
• “You,” “Your” means the eligible purchaser or recipient of a valid transfer of this Vehicle ESA, as applicable.
A. Deductible
You are responsible for the Deductible of $200 per Visit.
B. Tesla’s Responsibilities
Tesla agrees to repair or replace any covered part as required due to a Failure. For additional information see Section I. Limits of Liability.
C. Your Responsibilities
The Owner’s Manual includes specific recommendations regarding the use, operations, and maintenance of the Vehicle. To maintain the validity of this Vehicle ESA, You must follow correct operations procedures and have Your Vehicle serviced as recommended by Tesla during the Agreement Period of this Vehicle ESA. If requested, proof of required service, including receipts showing date and mileage of the Vehicle at the time of service, must be presented before any repairs under this Vehicle ESA commence. Service within 1,000 miles (1,600 km) and/or 30 days of Tesla’s recommended intervals shall be considered compliant with the terms of this Vehicle ESA. Upon customary and reasonable notice of the occurrence of a Failure, You shall protect the Vehicle from further damage, regardless of whether or not such Failure is covered under this Vehicle ESA. Any operation of the Vehicle that results in further damage shall be considered Your failure to protect the Vehicle and shall not be covered under this Vehicle ESA. You are responsible to ensure that the warning lights are functioning before driving the Vehicle. You are required to safel y pull Your Vehicle off the road and turn it off immediately when any warning light indicates a problem.
You must give Your authorization to the Tesla Authorized Service Center for teardown and access to Vehicle data and agree to cover the cost that these services will involve in the event You effect any alteration, damage or other modification to the Vehicle (including refusing to update vehicle software) that results in additional time, parts or labor necessary for Tesla to perform any services under this Vehicle ESA. You may be required to supply Tesla with all maintenance records for service performed on the Vehicle.
D. Obtaining Vehicle ESA Service
In the event of Failure, You may take Your Vehicle to any Tesla Authorized Service Center. Please have Your mileage and date of Failure ready for Tesla, and make Tesla aware of the existence of this Vehicle ESA before repairs are performed.
• Cease operating the Vehicle if necessary to prevent further damage. Failure to do so will cause any additional repair
cost to be borne by You.
• Take Your Vehicle to any Tesla Authorized Service Center, or call any Tesla Authorized Service Center for instruction.
SC-17-00-001 Page 2 of 9

• Provide proof of maintenance if requested.
• Permit inspection before performance of any repairs.
• Cooperate in investigation of the Failure.
E. Roadside Assistance
Tesla Roadside Assistance is a service intended to minimize inconvenience when Your Vehicle is inoperable. This service is available to you 24/7 by calling 877-798-3752. For Vehicle malfunctions covered by this Vehicle ESA, transportation services provided by Tesla Roadside Assistance are covered by Tesla for the first 500 miles (800 km) to the nearest Tesla Service Center, if the vehicle is not drivable. You are responsible for transportation costs beyond 500 miles (800 km) or any additional transportation from such locations to any additional location. The Vehicle must be covered by this Vehicle ESA and located in the North America Region at the time Roadside Assistance is requested; however, Roadside Assistance is a separate service and is not provided under this Vehicle ESA. Flat tires are not covered under this Vehicle ESA; however, while the Vehicle is covered by this Vehicle ESA, Tesla will cover the cost of a tow provided by Roadside Assistance for flat tires for the first 50 miles (80 km) to the nearest Tesla Service Center. The cost of towing for a flat tire beyond 50 miles (80 km) and the cost of the replacement tire(s) are at Your expense. Please refer to Tesla’s Roadside Assistance policy for full details and disclosures.
F. Exclusions (What Is Not Covered)
This Vehicle ESA does not cover certain parts or any Vehicle damage or malfunction directly or indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse, negligence, accident, lack of or improper maintenance, operation, storage or transport, including, but not limited to, any of the following:
• The Battery and drive unit;
• Repairs, modifications or alterations, or the installation or use of fluids, parts or accessories, performed by any service provider other than a Tesla Authorized Service Center without prior authorization from Tesla;
• Failure to take the Vehicle to a Tesla Authorized Service Center upon discovery of a defect covered by this Vehicle ESA;
• Negligence, misuse or abuse, such as carrying passengers and cargo exceeding specified load limits or otherwise overloading the Vehicle or using the Vehicle as a stationary power source, or a lack of or improper repair or maintenance, including not performing all vehicle maintenance and service requirements during the Agreement Period of this Vehicle ESA, including those indicated by the vehicle’s systems, observing scheduled inspections or making all services and repairs, non-compliance with any recall advisories, or use of fluids, parts or accessories other than those specified in your owner documentation (see maintenance requirements in Section C. Your Responsibilities);
• Accidents, collision, objects striking the Vehicle, theft, vandalism, riots, or acts of God, including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry fallout, rail dust, salt, hail, floods, acid rain, fire, explosion, earthquake, windstorm, water, contamination, lightning and other environmental conditions;
• Tires and wheels;
• Vehicles used for commercial purposes, which includes but is not limited to government purposes, pick-up, and
delivery service, company pool use, or for service or repair calls, route work, or hauling;
• Racing on or off road, competition, speed contests or autocross or for any other purposes for which the Vehicle is not
designed or driving the Vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not
limited to, curbs, potholes, unfinished roads, debris, or other obstacles;
• Model S vehicles used for towing;
• Where the odometer is inaccurate, inoperative or altered so that the Vehicle’s true mileage cannot be ascertained or
verified;
• Vehicles that have had the VIN defaced or altered so that it is difficult to determine the VIN or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage,
reconstructed, irreparable or a total loss;
• Vehicles that have been determined to be a total loss by an insurance company;
• Towing the Vehicle or improper winch procedures;
• Continued operation and failure to protect the Vehicle from further damage caused by lack of necessary coolants or
lubricants, sludge or lubricant contamination, rust or corrosion;
• Corrosion or paint defects including, but not limited to, the following:
o Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship causing perforation (holes) in body panels or the chassis from the inside out;
o Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in, such as stone chips or scratches; and
SC-17-00-001 Page 3 of 9

o Corrosion and paint defects caused by, due to or resulting from accidents, paint matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory, exposure to chemical substances, or damages resulting from an act of God or nature, fire, or improper storage;
• Tampering with the Vehicle and its systems, including installation of non-Tesla accessories or parts or their installation, or any damage directly or indirectly caused by, due to or resulting from the installation or use of non-Tesla parts or accessories;
• Damage to a covered part that is damaged by a non-covered part;
• Damage that occurs prior to this Vehicle ESA’s Effective Date or is reported after this Vehicle ESA’s expiration;
• Any and all indirect, incidental, special and consequential damages arising out of or relating to Your Vehicle,
including, but not limited to, those specified in Section I. Limits of Liability;
• Storage and freight charges;
• The cost of teardown, disassembly or assembly if coverage cannot be applied;
• Adjustments necessary to correct squeaks, rattles, water leaks or wind noise;
• Maintenance/Parts, including but not limited to the following:
o Parts and normal or expendable maintenance items and procedures such as annual service and diagnostics checks, brake pads/linings, brake rotor, suspension alignment, wheel balancing, hoses, air conditioning lines, hoses or connections, Battery testing, fluid changes, appearance care (such as cleaning and polishing), filters and wiper blades/inserts; and
o Other maintenance services and parts described in Tesla’s maintenance schedule for the covered Vehicle; • Other Parts not covered:
o Bright metal, sheet metal, bumpers, ornamentation moldings, carpet, upholstery, paint, shock absorbers, 12V battery, battery cables, lenses, light bulbs, sealed beams, glass (e.g., windshield), wheels, interior trim, body seals and gaskets (e.g., weather stripping);
o Removable soft tops, removable hard tops, glass, plastic, framing, cables, or seals; and
o Certain individual items associated with the Vehicle, including, but not limited to the Mobile Connector, Wall
Connector, any future connectors, and charging adapters;
• Additional loss or damage due to failure to use reasonable precautions to protect the Vehicle from any further loss or
damage after a Failure has occurred; and
• Any costs if verifiable receipts as required in Section C. Your Responsibilities are not furnished on request .
G. Agreement Period
This document is an application for coverage under a Vehicle ESA. Upon acceptance by Tesla, this application becomes the Vehicle ESA, and the coverage is retroactive to the Effective Date, provided that You are eligible and purchase this Vehicle ESA within the Purchasing Period, and if applicable, You are the recipient of a valid transfer of this ESA pursuant to the terms of this Vehicle ESA. The Agreement Period commences on the Effective Date and remains in effect pursuant to the applicable extended service option selected herein; under no circumstances, including the transfer of this Vehicle ESA or the purchase of a new extended service option by a subsequent Vehicle owner, will this Vehicle ESA be extended beyond the original Agreement Period. In the event Your application is not accepted, You will receive a refund of the Vehicle ESA purchase price from Tesla. Nothing herein guarantees acceptance of this application. This Vehicle ESA may not be renewed by You. Sections C through L shall survive any termination or expiration of this Vehicle ESA.
H. Eligible Purchaser and Territory
This Vehicle ESA applies to a Vehicle sold by Tesla directly to You (or a subsequent owner to whom this ESA is validly transferred during the Agreement Period or sold by Tesla during the Purchasing Period) in the Tesla North America Service Region. For purposes of this Vehicle ESA, the Tesla North America Service Region is defined as all 50 states of the United States of America, the District of Columbia, all 13 provinces and territories of Canada, and the country of Mexico, provided that You are the original purchaser who purchased the Vehicle directly from Tesla (or are a subsequent owner to whom this ESA is validly transferred during the Agreement Period or sold by Tesla during the Purchasing Period) and that You return to the North America Service Region in order to receive service pursuant to this Vehicle ESA.
I. Limits of Liability
Implied and express warranties and conditions arising under applicable state laws or federal statute or otherwise in law or in equity, if any, including, but not limited to, implied warranties and conditions of merchantability or merchantable quality, fitness for a particular purpose, durability, or those arising by a course of dealing or usage of trade, are disclaimed to the fullest extent allowable by law, or limited in duration to the Agreement Period of this Vehicle ESA. The performance of necessary repairs and parts replacement is the exclusive remedy under this Vehicle ESA or any implied warranties. Liability is limited to the reasonable price for repair or replacement of any covered part, not to exceed the manufacturer’s
SC-17-00-001 Page 4 of 9

suggested retail price for that part. Replacement may be made with parts of like kind and quality, including non-original manufacturer’s parts or remanufactured parts, as necessary.
In no event shall liability for a Failure under this Vehicle ESA exceed the fair market value of the Vehicle at the time immediately preceding the Failure. In addition, the sum of all benefits payable under this Vehicle ESA shall not exceed the retail price originally paid to Tesla for the Vehicle.
Tesla does not authorize any person or entity to create for it any other obligations or liability in connection with this Vehicle ESA. The decision of whether to repair or replace a part or to use a new or remanufactured part will be made by Tesla, in its sole discretion.
Tesla will not pay for or reimburse You for services that are performed by any party other than a Tesla Authorized Service Center or Tesla Ranger. Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arising out of or relating to Your Vehicle, including, but not limited to, transportation to and from a Tesla Authorized Service Center, loss of Vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial property, inconvenience or aggravation, emotional distress or harm, commercial loss (including but not limited to lost profits or earnings), bus fares, vehicle rental, service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges such as telephone calls, facsimile transmissions, and mailing expenses.
The above limitations and exclusions shall apply whether Your claim is in contract, tort (including negligence and gross negligence), breach of warranty or condition, misrepresentation (whether negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of such damages or such damages are reasonably foreseeable.
J. Dispute Resolution and Arbitration Agreement
1. To the fullest extent allowable by the law of Your jurisdiction, Tesla requires that You first provide Tesla, during the applicable period specified in this Vehicle ESA, with notification of any Failure You have experienced within a reasonable time to allow Tesla an opportunity to respond, before You submit to our dispute settlement program.
Should You elect to submit to our dispute settlement program, please send Your written notification to:
Tesla Motors, Inc. Attention: Legal Department 45500 Fremont Blvd.
Fremont, CA 94538
Please include the following information:
• Vehicle ESA and Effective Date;
• Your name and contact information;
• Vehicle Identification Number;
• Name and location of the Tesla Store and/or Tesla Authorized Service Center nearest You;
• Vehicle delivery date or date of valid transfer of this ESA;
• Current mileage;
• Description of the concern; and
• History of the attempts You have made with a Tesla Authorized Service Center or authorized Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Authorized Service Center.
In the event any disputes, differences or controversies arise between You and Tesla related to this Vehicle ESA, Tesla will explore all possibilities for an amicable settlement. In case an amicable settlement is not reached, Tesla offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”) P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
2. Tesla requires that You submit Your dispute to our dispute settlement program and wait for a decision to be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C. Section 2310 or California Civil Code Section 1793.22(b)), although You may be entitled to pursue a remedy without submitting under certain state laws or if You pursue any rights or remedies not created by these laws. This dispute settlement program administered by
SC-17-00-001 Page 5 of 9

NCDS is free of charge to You and is conducted by local NCDS professionals who are trained and experienced in mediation and arbitration.
NCDS resolves disputes involving this Vehicle ESA which arise during the applicable extended service period specified in this Vehicle ESA. You must file a request for arbitration with NCDS within 60 days (or 6 months in certain jurisdictions) of the expiration of the applicable extended service period, provided you sent written notice to Tesla, as specified above, of the alleged defect during the applicable extended service period.
To initiate arbitration, You must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI 48046, and complete an NCDS customer claim form and mail it to NCDS. Please also provide a copy of Your written notification sent to Tesla and/or all information required in such notification specified above, Your desired resolution, and all receipts from the period of ownership of the Vehicle if requesting reimbursement. Upon receipt of Your request, NCDS will contact You regarding the status of Your case and provide You with additional details about the program.
When NCDS receives Your request, it will be forwarded to Tesla for response. After analyzing all information pertaining to Your case, NCDS will schedule a technical evaluation if applicable. If You request it, an oral hearing will be held prior to a decision being rendered. At this hearing, all evidence is admissible. After considering all testimony and documents, the arbitrator will review the applicable legal standards and render a decision. A settlement satisfactory to all parties may be negotiated at any time, including prior to or after the arbitrator’s decision.
NCDS’s decision is binding on Tesla and You. Tesla will comply with the decision in a reasonable time not to exceed 30 days after Tesla receives notice of the decision. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as transporting costs; and repurchase of this Vehicle ESA. NCDS decisions do not include attorney fees or punitive, multiple, or consequential damages, except incidental damages as required by applicable law. NCDS findings and decisions are admissible as evidence in any legal proceedings concerning Your Vehicle.
The description provided above is only a brief summary of the dispute settlement program administered by NCDS. The dispute settlement program may be changed at any time without prior notice. Contact NCDS at t he above listed address or phone number for the most current information concerning the dispute settlement program.
Wyoming ONLY: At the time of any disagreement between You and Tesla, in a separate written agreement the parties may voluntarily agree to submit their differences to arbitration. Any arbitration proceeding shall be conducted within the state of Wyoming.
Oregon ONLY: This section replaces subsection 2 of Section J. Dispute Resolution and Arbitration Vehicle ESA. You and Tesla may mutually agree to arbitrate any disputes not amicably settled between You and Tesla related to this Vehicle ESA through our dispute settlement program and wait for a decision to be issued prior to pursuing any remedy under federal or state laws. In the event You and Tesla agree to do so, subsection 2 will apply. You and Tesla may also mutually agree to arbitrate in any location, including the county where You reside. In the event you do not receive satisfaction under this contract, you may contact the Oregon Department of Consumer and Business Services at 350 Winter Street NE, PO Box 14480, Salem, OR 97309-0405 or (888) 877-4894 (toll free in Oregon) or (503) 947-7984 (calling from outside Oregon).
Washington ONLY: Any arbitration proceeding will be held at a location in close proximity to Your permanent residence. K. Transfer and Cancellation by Customer
Transfer. YoumaytransferthisVehicleESAtoanewprivateownerofthesameVehicleduringtheapplicable Agreement Period, provided that you do not cancel this Vehicle ESA and notify such new private owner that he/she is required to submit the following to Tesla and is subject to the following conditions:
• A copy of documentation evidencing change of ownership and mileage at date of sale.
• A valid copy of the vehicle registration or title in the name of the new private owner.
• A valid copy of the new private owner’s valid driver’s license or state identification card.
The following conditions are required for the valid transfer of this Vehicle ESA:
• The above documents must be submitted to [email protected]. A vehicle ownership transfer will also be performed when submitting these documents.
• All maintenance requirements must be met during the Agreement Period.
• The Vehicle is subject to inspection by Tesla.
SC-17-00-001 Page 6 of 9

• Transfer must take place within 30 days of change of ownership.
• This Vehicle ESA may not be transferred to a vehicle dealer or to the customer of a vehicle dealer.
• All remaining underlying warranties and documentation must be transferred to the new owner.
Cancellation. TocancelthisVehicleESA,YoumustclearlyinformTeslathatYouwishtocancelpriortoany change of ownership of the Vehicle. You must inform Tesla in writing by sending Tesla the completed cancellation form attached to this Vehicle ESA (or equivalent written information) to the address specified on that form. Any notification that you wish to cancel this Vehicle ESA should include details of the Vehicle and its mileage. The right to cancel this Vehicle ESA is not transferable or assignable by You.
The following conditions are required for the valid cancellation of this Vehicle ESA:
• A written request for Tesla to cancel this Vehicle ESA, including all relevant information. For Your convenience, You may use the Tesla Vehicle Extended Service Cancellation Form attached to this Vehicle ESA.
• The original Vehicle ESA purchaser must request the cancellation. This condition is not transferrable by such original Vehicle ESA purchaser, including with respect to a valid transfer of this Vehicle ESA to a subsequent owner.
The amount of Your refund is subject to the following:
(a) WithinFirst60Days–WithoutClaim:YoumaycancelYourVehicleESAwithinthefirst60daysoftheVehicle ESA Effective Date and receive a full refund provided that You are the original Vehicle ESA purchaser and have not filed a claim.
(b) WithinFirst60Days–WithClaim:IfYoucancelYourVehicleESAwithinthefirst60daysoftheVehicleESA Effective Date but have submitted a claim pursuant to this Vehicle ESA where service has been provided, Your cancellation refund will be calculated on a pro-rata basis, and You will receive the lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Type, less the amount of any claims paid under the Vehicle ESA6.
(c) After60days–WithorWithoutClaim:IfYoucancelYourVehicleESAonorafterthe60thdayfollowingthe Vehicle ESA Effective Date, Your cancellation refund will be calculated on a pro-rata basis, and You will receive the lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Type, and, if applicable, less the amount of any claims paid under the Vehicle ESA7.
(d) Teslawilladdatenpercentpenaltytoanyapplicablerefund8permonththatisnotmadewithin30daysofTesla’s receipt of all necessary documentation for the cancellation of the Vehicle ESA.
L. Cancellation by Tesla
This Vehicle ESA cannot be cancelled by Tesla except for an invalid transfer of this ESA, fraud or material misrepresentation on Your part or for Your failure to pay for this Vehicle ESA. If Tesla cancels this Vehicle ESA due to an invalid transfer of this ESA, fraud or material misrepresentation, if You are the original purchaser of this Vehicle ESA, You will receive a refund calculated on a pro-rata basis equal to the lesser of the unused portion of the days or mileage that this Vehicle ESA has been in effect, compared to the term or mileage of the selected Service Type, less the amount of any claims paid under this Vehicle ESA. This Vehicle ESA is not being sold in any jurisdiction in which the sale or performance of this Vehicle ESA is not permitted pursuant to applicable law at the time of purchase. Any such sale is void ab initio and of no force and effect and will not be deemed a cancellation. You will receive a full refund provided no services have been provided by Tesla.
6 Except for Nevada, which shall not deduct the amount of any claims paid or services provided but will deduct any outstanding balance on Your account from the amount of the purchase price that is unearned by Tesla when calculating the amount of the refund.
7 Except for Nevada, which shall not deduct the amount of any claims paid or services provided but will deduct a reasonable cancellation fee, at Tesla’s discretion, and any outstanding balance on Your account from the amount of the purchase price that is unearned by Tesla when calculating the amount of the refund.
8 Except for Nevada, which shall be ten percent of the purchase price per month.
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Minnesota ONLY: Tesla will provide five days’ written notice if the reason for cancellation by Tesla is nonpayment of the fee for this Vehicle ESA by You.
Missouri ONLY: This Vehicle ESA is not an insurance contract.
Nevada ONLY: A cancellation of the Vehicle ESA by Tesla will become effective 15 days after notice of cancellation is mailed to You. The cost of claims paid or services provided will not be deducted from any refund issued pursuant to this Vehicle ESA.
Washington ONLY: The implied warranty of merchantability on the Vehicle is not waived if this Vehicle ESA has been purchased within 90 days of the purchase date of the Vehicle from Tesla.
Wyoming ONLY: Tesla will mail a written notice to You at Your last known address contained in the records of Tesla at least 10 days prior to cancellation by Tesla. Prior notice is not required if the reason for cancellation is nonpayment of the Purchase Price, a material misrepresentation by You to Tesla or a substantial breach of duties by You relating to the Vehicle or its use.
M. EntireAgreement;Severability;Waiver;GoverningLaw.
This Vehicle ESA and any work orders executed at the time of service constitute the entire agreement between You and Tesla with respect to the subject matter hereof and supersede all prior agreements, statements, promises, understandings and negotiations, whether written or oral, regarding the subject matter hereof, and any terms and conditions included on Tesla’s work orders, whenever delivered. This Vehicle ESA and any work order cannot be amended unless in writing and signed by duly authorized representatives of each party.
In the event that any provision of this Vehicle ESA or any work order is held by a court of competent jurisdiction to be unenforceable because it is invalid or in conflict with any law of any relevant jurisdiction, the validity of the remaining provisions shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if the Vehicle ESA or such work order did not contain the particular provisions held to be unenforceable, and the unenforceable provisions shall be replaced by mutually acceptable provisions which, being valid, legal and enforceable, come closest to the intention of the parties underlying the invalid or unenforceable provision.
The waiver of any of the terms or provisions of this Vehicle ESA in any one or more instances shall not be deemed a permanent waiver of this entire Vehicle ESA. No waiver shall be effective unless in writing and signed by authorized representatives of both parties.
This Vehicle ESA shall be governed by the laws of the State of California without regard to its conflict of law principles, except as otherwise required by applicable law. The state or federal courts in Santa Clara County, California shall have exclusive venue for disputes relating to the interpretation or enforcement of this Vehicle ESA, except as otherwise required by applicable law.9
New Hampshire ONLY: In the event you do not receive satisfaction under this contract, you may contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301; 603-271-2261 or 1-800-852- 3416.
Nevada ONLY: You acknowledge and agree to Section J. Dispute Resolution and Arbitration Agreement and in particular, that submission to the dispute settlement program is mandatory and the decision binding. (Initials)
9 Nevada and Washington ONLY: If this Vehicle ESA is purchased in Nevada or Washington by a Nevada or Washington resident, this Vehicle ESA shall be governed by the laws of the State of Nevada or Washington, as applicable, without regard to its conflict of law principles and the state or federal courts in Nevada or Washington, as applicable, shall have exclusive venue for disputes relating to the interpretation or enforcement of this Vehicle ESA.
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Cancellation Form
Tesla Vehicle Extended Service Terms and Conditions
To: Se [email protected]
I/We hereby give notice that I/we request the cancellation of the Vehicle Extended Service Terms and Conditions for the vehicle specified below and hereby acknowledge, represent and warrant that all parties authorized and required to consent to such cancellation have signed below.
Name of Customer(s):
Address:
Phone Number:
Email Address:
Vehicle Identification Number (VIN): Agreement Purchase Date (MM/DD/YYYY): Cancellation Date (MM/DD/YYYY):
Current Odometer:
Reason for Cancellation:
Acknowledged and Agreed:
Customer Signature:
Customer Signature:
Date:
Date:
SC-17-00-001
Page 9 of 9
 
  • Informative
Reactions: Electricious

Electricious

Member
Feb 17, 2018
257
262
Alpine, NJ
The ESA might not cover 12V batteries, because at some point they are a regular maintenance item. Not sure how that is handled if they fail early. Everything else should be covered by the ESA, but with a $200 deductible.

The other kicker with the ESA is by the document terms, you are required to perform ALL maintenance on schedule for it to remain valid (unlike the regular warranty). Tesla hasn't really cracked down on folks, but there have been a few cases where they have denied coverage to folks who haven't done their maintenance on time.

This is one area where the CPO warranty is actually superior as it does not have that requirement or the deductible.

Thanks, that is good to know. I guess if a 12V battery fails before 24 months then at least I could make the case that it is due to a defect. Glad to hear that the other common failures are covered.

I will religiously perform the annual services and will verify with Tesla the ESA is valid before I make the purchase for additional peace of mine.

I would prefer the CPO warranty but I can't now imagine buying a CPO car with the latest change where they now charge you additional to refurbish the car and fix any damage.
 

Daniellane

Supporting Member
Supporting Member
Aug 13, 2017
2,490
2,982
Camas, Washington
So is there a tl;dr version of the ESA where someone can tell me if any common Model S failures are not covered by the ESA? :p

tl;dr?
Apparently not all ESAs are created equal. Terms have changed over time. One vehicle may have different terms than another.
So it depends when the ESA was purchased.
As an example, I was told that at one point, the $200 deductible was per repair item and that now it is per visit. Encouraging people to wait until they have multiple issues before coming in.
Apparently, Model S Door Handles are a common issue. I think there like $1,000.
 
  • Informative
Reactions: P85Dave

Electricious

Member
Feb 17, 2018
257
262
Alpine, NJ
That's good to know. Seems like the current version of the ESA is better as it has a per visit $200 deductible and it is not per repair.

If anyone has anything else to add, please let me know.
 

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