Car has 17k miles on it, warranty ends in December. Trying to decide to buy the ESA and keep it or sell it while the new buyer can still purchase the ESA themselves.
Took it in for half shaft replacement for the "normal" model X shudder issue, which had been present for a little while under heavy acceleration (rare for me), but started getting more common when accelerating normally in the ~30mph range. Replaced the cabin air filter at the same time, and asked them to check out why my voice command steering wheel button stopped working.
Service center in Fife, WA had plenty of availability, so I chose an early drop off time yesterday. They thought it might be ready same day, so no loaner. Estimate was ~$350ish which included an hour of labor for diagnosis. Around 4pm I got a message that they weren't going to have it ready, they'll need it overnight. No issues for us, rare for us to have plans where we need both cars (which is how we only have 17k mi on an almost 4 year old car).
Woke up this morning to a message "It's ready, come pick it up." Everything except the air filter was covered by warranty, so the cost was adjusted down to ~$65. Paid through the app, headed back up to the service center, grabbed the key, everything looks good (As good as did when I dropped it off at least. Overdue for a wash!). They replaced left and right upper control arms, they replaced the voice command switch in the steering wheel, and they replaced the air filter.
I thanked them, they thanked me for my patience (?? None was needed?), and I was on my way.
Super easy, great experience, no complaints.
Now to schedule a detail...
Took it in for half shaft replacement for the "normal" model X shudder issue, which had been present for a little while under heavy acceleration (rare for me), but started getting more common when accelerating normally in the ~30mph range. Replaced the cabin air filter at the same time, and asked them to check out why my voice command steering wheel button stopped working.
Service center in Fife, WA had plenty of availability, so I chose an early drop off time yesterday. They thought it might be ready same day, so no loaner. Estimate was ~$350ish which included an hour of labor for diagnosis. Around 4pm I got a message that they weren't going to have it ready, they'll need it overnight. No issues for us, rare for us to have plans where we need both cars (which is how we only have 17k mi on an almost 4 year old car).
Woke up this morning to a message "It's ready, come pick it up." Everything except the air filter was covered by warranty, so the cost was adjusted down to ~$65. Paid through the app, headed back up to the service center, grabbed the key, everything looks good (As good as did when I dropped it off at least. Overdue for a wash!). They replaced left and right upper control arms, they replaced the voice command switch in the steering wheel, and they replaced the air filter.
I thanked them, they thanked me for my patience (?? None was needed?), and I was on my way.
Super easy, great experience, no complaints.
Now to schedule a detail...
