I made an appointment with Tesla service in March to purchase a new set of tires. I made the appointment for Apr. 8. The invoice, dated March 17, 2022, indicated the estimate of the service and provided additional service concerns for Reseal Front Upper Control Arm Ball Joints and Update Vehicle Firmware to Correct Seat Belt Chime Functionality. I then approved the estimate. I added another concern on March 28 regarding severe phantom braking occurring the day before. There had been no software updates since February.
I took my car in today, April 8, and the estimated completion was Apr. 8 at 6:30 pm. When I went to pick the car up, the car had not even been looked at and now the current completion time is April 11 at 7 pm!
WHAT THE HECK IS THE POINT OF MAKING AN APPOINTMENT????
The appointment was made 3 weeks prior, not a last minute request for service. No communication was provided from Tesla indicating a delay. The appointment time was 9:15 AM, and I got to the service center around 9 AM, yet at the end of the day nothing had been done and no communication provided to me about it. Is there another car manufacturer that has such shoddy service policies? I have not experienced service this poor from any of the service centers at other dealerships. When a service appointment is made and a completion time scheduled, it is either kept, or a reason for being unable to keep it is timely provided and a loaner is usually available.
So, is this a common occurrence among Tesla owners, or do you think this is a one off and I should find another Tesla service center?
Jim Brown in California
I took my car in today, April 8, and the estimated completion was Apr. 8 at 6:30 pm. When I went to pick the car up, the car had not even been looked at and now the current completion time is April 11 at 7 pm!
WHAT THE HECK IS THE POINT OF MAKING AN APPOINTMENT????
The appointment was made 3 weeks prior, not a last minute request for service. No communication was provided from Tesla indicating a delay. The appointment time was 9:15 AM, and I got to the service center around 9 AM, yet at the end of the day nothing had been done and no communication provided to me about it. Is there another car manufacturer that has such shoddy service policies? I have not experienced service this poor from any of the service centers at other dealerships. When a service appointment is made and a completion time scheduled, it is either kept, or a reason for being unable to keep it is timely provided and a loaner is usually available.
So, is this a common occurrence among Tesla owners, or do you think this is a one off and I should find another Tesla service center?
Jim Brown in California