I had my first service completed on Friday. They had the car for a week and didn't get two things done. Most all the rest were done but they missed touching up hinge scratches on my left rear door and they pushed off fixing my back seat alignment until Tesla addresses it. They did get things like a paint touch up on my right rear door, scratched interior lower door on the same side, headliner not tucked in right near the hatch, center rear seat rear cover loose, scratched glass on left rear door. So I'm waiting for them to get back with me on the rear seat alignment issue as they are still not even when in the same positions. Also, now the rear switch invoked seat retract doesn't work all the time. I'm hoping they will loosen up as I use them more and that starts working again.
The whole process is very weird due to Covid-19. You never see anyone, just talk to them on the phone. I had to come and do what the service advisor called a "show and tell" where we went over the issues. He did come out for that. I then had to come back about a week later to drop off the car. I dropped it off on Friday and it took them until Tuesday to validate what work they were going to do. It was ready on Thursday but I couldn't make it to the service center by 5pm to pick it up, so I opted for Friday pick up. I waited for 30 minutes for them to bring the car to me when I went to pick it up on Friday. They thought I was there to take delivery and not pick up a service car. The Houston North place has one person in the main lobby and he doesn't do anything unless you force him to talk to you. I actually saw him take his laptop and duck into the back office when a bunch of people trying to figure out the delivery process came into the lobby.
I find it funny that they close at 5pm. Most service departments stay open to 6 or 7pm since folks work and cannot come pick up their cars by 5pm. They do offer some sort of pick up process for this but I didn't want to try that. Does anyone else find this a bit annoying? Also, does Tesla do any type of survey on how the service went? All I got was the invoice to approve and that is it so far.