Hi everyone, I had scoured previous hansshow tail gate issue threads already and hoping to see if I can get more answers! I have contacted Hansshow on whatsapp last week, they asked for my order number so an engineer can assist me. I gave it to them and no response yet. I have linked a video to the issue I am having. The trunk doesn't close, whether I use the phone app, tesla screen or the button. The button does not even close the trunk, and holding it doesn't set the height, but bypasses it and goes to speed. I installed this tail gate in late 2020 and it has been working great until the past couple of weeks. While I am waiting for answers from Hansshow, the other main issue, that is also shown at the end of the video, is that I cannot manually close the trunk. So the trunk has been opened since the issue started. The past posts I have read about issues like this, the person was able to manually close the trunk. So I am at a lost. Any help is appreciated. If I could at least close the trunk, I would feel safe driving this car out again. Thanks!