Model Y trunk not working!!

[joon]

Hello everyone,

I have a 2024 Model Y with 400 miles. While at the store, I noticed my trunk will not open via the app or the touch screen. I try to manually open it but that did not work as well. The trunk will try to open but then re-close as if something is stuck. Anybody has this issue and if so, how was it resolved?

 

[ucmndd]

Can you force it open? As in, when you press the release on the hatch does it actually unlatch, and if so, can you push it open after it does?

Or is it not unlatching at all?

Ultimately, it’s a brand new car with a warranty… schedule service.

 

[joon]

Can you force it open? As in, when you press the release on the hatch does it actually unlatch, and if so, can you push it open after it does?

Or is it not unlatching at all?

Ultimately, it’s a brand new car with a warranty… schedule service.

I try force opening it but that didn’t work either. I can hear it unlatching and the trunk will slightly open a little but that’s about it.

Yup, scheduled it already

 

[ewoodrick]

When it open a little bit, can you tug on it then?

Time to open a Service Ticket in the app.

 

[joon]

When it open a little bit, can you tug on it then?

Time to open a Service Ticket in the app.

Tried tugging it, it will not budge.

 

[ewoodrick]

Tried tugging it, it will not budge.

Time to open a Service Ticket in the app.

 

[Dantley]

I have never had this happened to me. However, you may want to try rebooting the car (press and hold both rolling wheels on the steering wheel for a few seconds and the car will reboot).

That often resolves other issues and it may work for this too.

 

[Bikeman]

Once fixed, and they will at n/c hopefully, check the tab at the back of the floor cover to see if it might have been stuck between the back of the car and the hatch door. I have a love/hate relationship with that thing.

 

[Locutus]

If it opens a little bit then stops then my guess is that the strut on the passenger side( RH ) failed or has become stuck.
The liftgate has a powered linear actuator on the driver side and a pressurized strut on the other side which handles most of the liftgate load.
It's a balancing act with the pressurized strut doing most of the work and the power strut assisting the lift on open and opposing the lift(of the pressurized strut) on close.