How are delivery issues/flaws documented at delivery?

[xdriv3]

so I picked up my car yesterday. Went through the checklist. Found a few things to fix.

The delivery rep snapped the pics and told me to expect a call from the SC. I was given no papers of anything.

I was also told that the cars are prepped and not detailed. Though the rep told me the service center will reach out to schedule detail as well.

Is this how it's handled at other stores?

 

[xdriv3]

I added some pictures of the issues - small paint chip, driver rear door sticks out/poor alignment, top layer of glass on roof showing some separation from base.

 

[C141medic]

Wow. The glass alignment looks horrible. Sounds like they’re trying to rush them out by not detailing them before release. Congrats on the car though.

 

[emadz89]

I added some pictures of the issues - small paint chip, driver rear door sticks out/poor alignment, top layer of glass on roof showing some separation from base.

Is that gap between the glass and the body normal? its smaller on one side then wider on the other

 

[xdriv3]

Is that gap between the glass and the body normal? its smaller on one side then wider on the other

Not sure at all.

No wind noise on highway. No creaks/rattles. I'll see when I go back to the SC.

 

[TheLocNar]

That glass just looks terrible. But if it's not creaking/cracking or giving you any excess noise, I'd leave it for now, unfortunately. Has it rained? Any water inside the car? That would be my main concern.

What's your VIN?

 

[boiler81]

The delivery rep snapped the pics and told me to expect a call from the SC. I was given no papers of anything.

I was fortunate to have the owner of my Detailer/PPF shop attend the delivery. After we'd inspection the car and he'd taken photos of all the small finish defects, the DS brought in a QC specialist, who also took photos of everything and noted it on her iPad.
She said to they would schedule service for two week out to fix everything. Ultimately the Deliver Manager join the discussion on how I could accept the car today, while the car remained with Tesla and they expedited their body shop paint repairs. I didn't receive any paperwork, but the needed repairs were documented independently by both parties.

Tesla was very accommodating, and definitely was customer focused. There was no pushback on allowing me the time to inspect the car, and sign the paperwork after coming to an agreement on expedited repair. Tesla's also agreed to deliver the car locally to my Detailer/PPF shop. (Allowing me to avoid driving 200 miles back to the SC, to transfer the car.

 

[xdriv3]

That glass just looks terrible. But if it's not creaking/cracking or giving you any excess noise, I'd leave it for now, unfortunately. Has it rained? Any water inside the car? That would be my main concern.

What's your VIN?

Time will tell. Waiting for winter to come, that will be the real test.

Vin 64k

 

[TheLocNar]

Wishing you luck!