How do you set up the Tesla App

[markharro]

Another first timer question - I have downloaded the App to my phone having previously registered with Tesla on their website. I tried to log in with the same log in details on the App and it is saying "Sign In Failed....There are no products linke to your account." Does this mean there is a need to contact Tesla with details of the car we bought today to get them to add it to the account? If so how do we do that? Thanks again

 

[NorfolkMustard]

If you login to Tesla.com with the same credentials do you see your car?

 

[JayMac]

Another first timer question - I have downloaded the App to my phone having previously registered with Tesla on their website. I tried to log in with the same log in details on the App and it is saying "Sign In Failed....There are no products linke to your account." Does this mean there is a need to contact Tesla with details of the car we bought today to get them to add it to the account? If so how do we do that? Thanks again

If it’s a lease car you need need to make sure that the lease company gave your email address when purchasing i believe. Mine only showed in the app 15 mins before I collected.

 

[Aye_Watt]

If it’s a lease car you need need to make sure that the lease company gave your email address when purchasing i believe. Mine only showed in the app 15 mins before I collected.

That's strange as I have had my vin and model type in the app since I got the vin in January. Last week after the no show delivery,the car is now gone and I get no products linked to your account.

My paranoia is through the roof now as I still haven't the confirmation text/email of my rearranged delivery.

 

[markharro]

This is a second hand MS so I think maybe I need to register the car somehow with Tesla?

 

[SamBGB]

I’ve just made this comment on another thread that I am a bit miffed as to why people are leaving wit their cars without them being setup in the app.

I am pretty sure that Tesla is supposed to do that during the hand off.

 

[WannabeOwner]

I’ve just made this comment on another thread that I am a bit miffed as to why people are leaving wit their cars without them being setup in the app.

I have answered in that thread.

 

[WannabeOwner]

Does this mean there is a need to contact Tesla with details of the car we bought today to get them to add it to the account?

Yes, probably (but it might appear after a day or two). Its not all that uncommon, AFAIK it just means some paperwork / admin is mucked up.

 

[MrBadger]

This is a second hand MS so I think maybe I need to register the car somehow with Tesla?

This thread may help if you are not already on to it Transfer of ownership although you probably need to track down the UK relevant email addresses.

 

[markharro]

Thanks thats helpful