How to get Warranty on Mobile Charger

[chumanji9]

My brand new Mobile charge arrived. As soon as I plug it in, without even charging I got blinking redlight and error on my Model Y stating handle hot. I tried moving the charger to a known good plug...same error. Using a known good charge on my Nema plug does not produce this error. Basically the charger is faulty. I want to get it return or warranty. Sent a few messages to Tesla and didnt get any reply. How does anyone go about getting something like the charger warranty or replace by Tesla. Do I submit a Service Request using the app?

 

[jcanoe]

Do I submit a Service Request using the app?

Yes; Tesla Mobile Service should be able to bring you a replacement Mobile Connector.

 

[chumanji9]

Thanks for the reply. I assume that would be free of charge consider both the car and the mobile connector are just 2wks old. I was hoping I could get a replacement online or something. hate to have someone go thru the trouble of coming just to bring me a MC.

 

[gaswalla]

Very reasonable- You should call Tesla customer service.

Ha ha , j/k