Hi,
I am looking for advice. I have 3 power wall system installed by Tesla about a year ago. Last week we lost grid power for about an hour. We lost all power in the house, the power wall did not kick in. I got on a chat with Tesla and this tech had me switching the PWs off and on and switching off breakers on the wall panel. The tech said he would need to raise the issue to tier 2 and they would get to me in a few days. The local utility turned on the power to the grid after about an hour and all worked fine. Today, a week later, I chated with tech again and now they say all looks fine and I may get an answer in 15 business days. So here are the areas I would like advice about:
1. Is there a way to test my system to see if is working.
2 What switch would turn off power that would be like the grid going down?
3. Is there way to print out or get an image of these chat calls. The tech declined to provide a file.
Thanks,
Chuck
I am looking for advice. I have 3 power wall system installed by Tesla about a year ago. Last week we lost grid power for about an hour. We lost all power in the house, the power wall did not kick in. I got on a chat with Tesla and this tech had me switching the PWs off and on and switching off breakers on the wall panel. The tech said he would need to raise the issue to tier 2 and they would get to me in a few days. The local utility turned on the power to the grid after about an hour and all worked fine. Today, a week later, I chated with tech again and now they say all looks fine and I may get an answer in 15 business days. So here are the areas I would like advice about:
1. Is there a way to test my system to see if is working.
2 What switch would turn off power that would be like the grid going down?
3. Is there way to print out or get an image of these chat calls. The tech declined to provide a file.
Thanks,
Chuck