Closing the loop on this. Special ordered 2 AWG ferrules(no one stocks these around here) and opened the HPWC to check the connections. Found evidence of arcing which must have been the cause of the problem. Although the instructions specify 2 AWG wire for a 100 amp service, the receptacles weren't large enough for that size. I jammed them in as best I could but over time it came undone. The ferrules just made the problem worse, so I clipped one strand of the wire and crimped the ferrule over the wire to make things small enough to fit in the receptacle. Problem solved and full 72 amps now charging.