Thought this was worth posting since it's definitely something new for my unique situation.
I live in Niagara Falls, NY. My closest service center is Oakville, Ontario. So I have to cross the border to get any service done for my car. This doesn't sound like a terrible issue on the surface but pretty much every single time I've had to bring the car in, actually SCHEDULING service is the biggest task.
I had to get international calling in order to get a hold of them last year when I got my Model S, but they never picked up the phone. So that was waste of cash through my data plan. So instead, I would email the service advisor. Which is fine but that was always slow, and understandably, sometimes it would take an extra email or two to get a response. This was likely one of the major ways this service center handled appointments for customers in Western New York, so I can see how they may have been overloaded (especially with Model 3's finally going out).
Then the mobile app was updated to schedule service. I thought this was great up until I realized it did not support a US customer getting service in Canada. So that was a wash. Then the app updated for mobile service, so all you had to do was enter your address. Well, my address would never show up as a serviceable location. So I was still stuck emailing Oakville, Ontario. (This was even an issue when I ordered performance pedals for my Model S. The website would not let me ship them to Ontario. I had to send them to Ohio, which is a much further drive for me).
Today, I noticed my instrument cluster had bubbles forming in the top right corner. For whatever reason, I gave the Tesla app a shot again, and to my surprise, my address showed up, and I was able to book an appointment for the first time without having to go through the email hassle.
I figured this was a good example of service improving and widening their reach. Hopefully this service actually goes as planned though and something doesn't mess it up!
I live in Niagara Falls, NY. My closest service center is Oakville, Ontario. So I have to cross the border to get any service done for my car. This doesn't sound like a terrible issue on the surface but pretty much every single time I've had to bring the car in, actually SCHEDULING service is the biggest task.
I had to get international calling in order to get a hold of them last year when I got my Model S, but they never picked up the phone. So that was waste of cash through my data plan. So instead, I would email the service advisor. Which is fine but that was always slow, and understandably, sometimes it would take an extra email or two to get a response. This was likely one of the major ways this service center handled appointments for customers in Western New York, so I can see how they may have been overloaded (especially with Model 3's finally going out).
Then the mobile app was updated to schedule service. I thought this was great up until I realized it did not support a US customer getting service in Canada. So that was a wash. Then the app updated for mobile service, so all you had to do was enter your address. Well, my address would never show up as a serviceable location. So I was still stuck emailing Oakville, Ontario. (This was even an issue when I ordered performance pedals for my Model S. The website would not let me ship them to Ontario. I had to send them to Ohio, which is a much further drive for me).
Today, I noticed my instrument cluster had bubbles forming in the top right corner. For whatever reason, I gave the Tesla app a shot again, and to my surprise, my address showed up, and I was able to book an appointment for the first time without having to go through the email hassle.
I figured this was a good example of service improving and widening their reach. Hopefully this service actually goes as planned though and something doesn't mess it up!
