Issues with EV energy and Tesla app for smartcharging

[ashti9876]

Hi,
I have a leased MY which I charge at home using Rolec charger and ev energy app. Apparently, Tesla upgraded their connection to third-party apps, requiring all drivers to re-pair the car using the new connection. Each time I open the ev energy app, message 'pair' tesla appears which i am unable to perform via tesla a/c since I am not identified as the 'owner' of the a/c. Now I am unable to 'smart' charge; non-smart charge is still possible but I need to reset the connection/plug-unplug charger cable each time. EV energy and Lease company are trying to deploy a 'fix' for the app. Has anyone else had such issues and any advice appreciated. Charging away from home is not an issue.Thanks.

 

[speedyranger74]

I don't use EV energy anymore because come in conflitto with Octopus app.
Don't close your account because you cannot use your charger... happened to me and was a nightmare to get reactivate again.

 

[tstarling]

Hi did you get to the bottom of this? I’m having the same issues but I am unable to plug in and charge as the app isn’t letting me boost and just keeps trying to pair with my car!? Any help would be great

 

[ashti9876]

No further forward unfortunately. Apparently Tesla are aware of the issue and are going to issue an update to the car/app, which is meant to offer a fix. I am able to charge via the Tesla app; ev energy keeps trying to pair (unsuccessfully); but remains connected in the background i.e can't be used to smart charge.

 

[MNat89]

Having the same issue, has Tesla given an idea of when we can expect this update to roll out? So far I can charge but only at a max of 6 Amp