I just got PTO for my system (solar, 3x inverters, 4x powerwalls) and I’m having some weird issues
- I have 4x powerwalls but the app intermittently shows only 3x
- When the app is showing 3x powerwalls the home’s energy consumption can be wildly off
- In the app, under settings>wifi there is a network name that is not the one I paired it to, but also appears to not exist when checking my other devices.
- The gateway and 3x inverters do appear connected to WiFi on my router’s device list
- I’m unable to pair my phone for “off grid”. It paired easily prior to PTO
- I’ve tried gateway reset button and long power cycle to all breakers & main several times
- I’ve tried logging out of the app/ reinstalling multiple times
- other than the app issues, it appears to be making plenty of electricity and powers the house when the main breaker is shut off
Any ideas on how to fix? How do I even get ahold of customer service?
- I have 4x powerwalls but the app intermittently shows only 3x
- When the app is showing 3x powerwalls the home’s energy consumption can be wildly off
- In the app, under settings>wifi there is a network name that is not the one I paired it to, but also appears to not exist when checking my other devices.
- The gateway and 3x inverters do appear connected to WiFi on my router’s device list
- I’m unable to pair my phone for “off grid”. It paired easily prior to PTO
- I’ve tried gateway reset button and long power cycle to all breakers & main several times
- I’ve tried logging out of the app/ reinstalling multiple times
- other than the app issues, it appears to be making plenty of electricity and powers the house when the main breaker is shut off
Any ideas on how to fix? How do I even get ahold of customer service?