So I just took delivery of my second M3 LR RWD today. Noticed some issues right after first 100 miles. I’d like people’s opinion on if I should return this car and reorder or if I should go the service center route... I don’t want to be too picky and I’m wondering if it’s worth going through the return process.
1. Brakes making a rubbing / swooshing noise when they’re used. Especially at low speeds.
2. Constant fan noise from behind front dash. My car has HW3. Could be related?
3. Strut on frunk is broken and won’t open all the way
4. Some rattle noises in front and back of car
5. Power seats stutter a bit when being adjusted.
Last 3 aren’t that huge of a problem. Wondering if this is worth a return. Thoughts? Suggestions?
It's really hard to troubleshoot noise-related description over the internet. But let's try:
1. Brake bugging could be as innocuous as pads bedding in, or a rock stuck between the rotor and dust shield. Or it could be a stuck caliper.
Proposed action: If you know how, bed in the pads properly. If not, try a few hard, but non-ABS inducing stops from 80-20, and see if the noise changes or goes away.
I didn't have 2-5 in my March delivery TM3.
2. Is it loud enough to bother you? If yes, it will only get worse with time.
Proposed action: take it in and get Tesla SC to fix it, else return the car.
3. Definitely manufacturing defect.
Proposed action: take it in and get Tesla SC to fix it, else return the car.
4. You would need to be specific, or find ways to replicate the noises on demand, if you want someone to trouble shoot this.
5. Same issue with both seats, or just one?
Proposed action: take it in and get Tesla SC to fix it, else return the car.
Based on my experience with SC's - if you don't camp out in front of the SC, and force them to address your concerns, nothing will get done. For weeks. Or for months.
Personally, I would not put up with this crap (some of it is just sloppy QC and lack of pre-delivery prep of any kind), return the car, and order a new one.
But give Tesla SC at least one (1) chance to make it right for you within the window of the return period.
If people keep taking advantage of the return period for minor flaws, Tesla will either get rid of the return policy or step up their QC process. Which will be financially more beneficial is not a simple matter either.
Or pay their people to do proper pre-delivery prep, instead of pushing the troubleshooting onto the customers.
Frankly, I'm OK with all three outcomes.
But as a customer, not doing anything and making excuses for shoddy QC and prep work is not the way to go.
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