No, it's not fixable. They tried to fix my 2018X, but it ended up with the gap becoming too tight, damaging the paint on two surfaces after a few weeks.
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Should I reject Model X delivery? Can all these even be fixed?
- Thread starter falconwing_MX
- Start date
Hi, can you please help elaborate on "Reject, and release order hold within a week so you’ll get another vin within a week or two."?
Would I just tell the Tesla rep that I reject? What would be the best way to ensure that I get matched with another vin as quickly as possible?
Newscutter
Member
If buyers keep accepting crap, then crap will be all they build.
REJECT!!
REJECT!!
That paint issue would be enough for me to reject. The rest could possibly be fixed, but that paint I don't see them fixing without essentially repainting that area -- which I would not want on a brand new car.
You can tell them you don’t want to accept this car in person or thru text if Tesla has been contacting you via that route. They don’t care for the reason and will put your order on hold for 2 weeks. You can go online and release that hold within a week and you should get a new vin shortly after that. This is if you’re trying to get a car by 12/31. It’s a tight window there’s a chance you won’t make it. Just make sure it’s not the same vin as that has occasionally happened before. So if you don’t need a car by the 31st I would wait the full 2 weeks.
Most cars don’t have the kind of problems you have. So it’s best to just reject the car and not deal w “service will take care of it later”. Small panel gaps and paint imperfections are ok but your car has too many issues that can’t be fixed. Also don't forget to go through the interior. A friend just picked up a new Y with a punctured hole in the 3rd row seat leather. It was folded when it was delivered and she found out after putting the seat up. They are not giving her the "we don't have an ETA for the new seat" excuse. Again, this is rare most cars are fine. GL!
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I am pretty forgiving with Tesla with these types of issues and often think people are too picky on what they reject vs what can be fixed. But I’d reject this one.
ChiefRollo
Member
ChiefRollo
Member
I see "checklist" for Tesla vehicles; don't recall "checklist" with any other cars I've owned to date. Needless to say my ownership experience with them had been such that I had moved on from one automaker to the next and eventually (after the Porsche Cayenne S) jumped ship (Tesla Model X) in 2016 and haven't (can't imagine ever) looked back.
On a slightly related topic, Tesla has created enemies left and right since its inception, perhaps a typical fate of disruptors. Its stock has consistently been the most shorted (by $ value). There is such a thing as Tesla Q (association and members) and their list of shady activities has gotten longer and worse over time. Wonder if we have been at all influenced by the tactics of those D-bags.
Tesla has gained far more customers than has lost.
Will be close to 2 million sold this year. There’s room for improvement for Tesla and often it surprises me how some of these make It to the customer. But I’d bet most are satisfied with their vehicle.
ChiefRollo
Member
I agree...on opportunities for improvement. It seems customer service is one that always pop into my head first. Not sure if proper incentives are all in place to drive their behavior and actions. I've come across several good SA's; for some reason they disappear over time, perhaps promoted to better roles at the plant.
If you wouldn't accept these defects on a 40K car don't accept them on an 80K car.
Reject it. Tesla should be fixing those problems before delivery. It's perfectly allowed for them to repaint small areas and sell as new. All dealers do it. But it shouldn't be while you are supposed to be enjoying your new car.
I would reject it. They're *sugar* at doing panel alignment in the shop and will end up saying it is in spec.
I am getting no updates for the third day on if and when they would even fix the issues. I am a step away from rejecting.
How about this tailight condensation? Is this also another issue or normal?
I didn’t even bother asking for these kinds of things because there were so many big issues to deal with..
How about this tailight condensation? Is this also another issue or normal?
I didn’t even bother asking for these kinds of things because there were so many big issues to deal with..
Tam
Well-Known Member
You don't need to guess. Come on, after starting this thread, you should know that Tesla would classify your case as within spec! How hard could that be?
I would argue that lights need to be water proof. Any signs of condensation is asking for problems.
yerEVan
Active Member
I don’t know if you already decided and don’t want to read all 35 posts. But I would reject on paint issue alone without a single doubt in my little pea brain.
Alright. You are all right. My excitement had me push out the inevitable for too long..
I just texted Tesla that I will decline this delivery and that I’d like to be assigned to a new one.
Hopefully the next one is much, much better.
Thank you everyone.
I just texted Tesla that I will decline this delivery and that I’d like to be assigned to a new one.
Hopefully the next one is much, much better.
Thank you everyone.
MikeChicago
Member
Good move. I picked up mine yesterday. There were some minor misalignments, but well within reason. You deserve the same, my friend. Be patient and I’m sure the next one will be a keeper!
ChiefRollo
Member
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