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Major MyTesla issue in the UK

Discussion in 'Tesla' started by majorcowpie, Mar 3, 2017.

  1. majorcowpie

    majorcowpie New Member

    Joined:
    Feb 7, 2017
    Messages:
    2
    Location:
    Blighty
    Anybody else experiencing this??? Having a massive problem logging on - is displaying error messages and has been a problem... Wanted to check others before I kick up an individual stink... Thanks.
     
    • Disagree x 2
  2. VirtualM

    VirtualM Member

    Joined:
    Jul 17, 2015
    Messages:
    16
    Location:
    UK
    No problems here..
    I'm using safari on iOS.
     
  3. DaveTilly

    DaveTilly Member

    Joined:
    Dec 20, 2016
    Messages:
    10
    Location:
    UK
    I had issues with wrong info in my tesla of the order i placed.
    Dogshit! They cant get a website right! , they couldnt get the link about the spec to work either, just loads two blank pages in both phone and laptop.
    Service shite also. No one communicates.
    Worried about why i just spent 111k with a company who cant get basics even close to right.
     
    • Disagree x 3
  4. 3s-a-charm

    3s-a-charm Active Member

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    Messages:
    1,764
    Location:
    Calgary, Canada
    You should probably cancel your order now... by the sounds of it you won't be happy when it arrives and you'll find a lot of problems with the vehicle to complain about. Just get a nice reliable Toyota or something - they've been doing service for a long time... and websites.
     
    • Like x 4
  5. DaveTilly

    DaveTilly Member

    Joined:
    Dec 20, 2016
    Messages:
    10
    Location:
    UK
    Thats the opposite of what everyone else has told me. Everyone has said how much ill love the car.
    Why what problems will i have? Arethere a lot of problems with them?
    Guy in the showroom said allthe UK cars had had most of their issues worked put as they get released inUS first
     
    • Disagree x 1
  6. 3s-a-charm

    3s-a-charm Active Member

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    From my experience, this is much more of an "early adopter" vehicle than a "$100k+ luxury vehicle". If you expect Lexus-level fit and Mercedes reliability (cough), you may be disappointed with your choice. Owning a Tesla requires a certain amount of patience and acceptance knowing you are piloting a vehicle that is the future of the industry.
     
  7. DaveTilly

    DaveTilly Member

    Joined:
    Dec 20, 2016
    Messages:
    10
    Location:
    UK
    That i understand and have begun to come to terms with it.
    What isnt acceptable is the people who dont bother to do their jobs or communicate with their customers like they care about them one jot.
    I sent my third 'massive moan' letter to the UK sales director today.
    I appreciate what you are saying, but is a company that cant even do basic web design and process integration serious? Its basic *sugar* they should be doing right and its not the company i thouhht i was dealing with after listening to Elon's audible book 4 times straight and totally beingbkown away. Now i just sit here dissapointed that is the same crap service you get everywhere else.
     
  8. AEdennis

    AEdennis Active Member

    Joined:
    Jul 23, 2013
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    2,178
    The product is worth the challenge. But there are definitely growing pains all over the world.
     
  9. N5329K

    N5329K Member

    Joined:
    Aug 12, 2009
    Messages:
    750
    Location:
    California
    I completely agree with you about the S and X. But the Model 3 is not supposed to be an "early adopter" car. If Model 3 buyers will be asked to understand that they won't be getting BMW 3-Series fit and finish, or even Chevrolet level fit and finish, because they're receiving such a cool car, then I would worry- a lot- that the launch will fail.
    And that would be a truly terrible thing.
    Robin
     
  10. flyingbathtub

    flyingbathtub Member

    Joined:
    Nov 2, 2016
    Messages:
    118
    Location:
    Hong Kong
    I got a much more serious potential security issue too this morning Hong Kong Time (GMT 04MAR2017 0200-0400). Could be related. I have notified Tesla tech support...will give them some time to respond to the issue before I let the details out in the wild.
     
  11. 3s-a-charm

    3s-a-charm Active Member

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    Model 3 will not live up to the quality of a BMW 3-Series for some time IMO. Simple equation of how long BMW has had to "perfect" interiors, manufacturing processes, massive design studios, etc.

    If you compare Tesla's to all other available EVs though... you should be very happy.
     
  12. 3s-a-charm

    3s-a-charm Active Member

    Joined:
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    Service is the Achilles heel of Tesla from my experience. It's getting better but again this is a very new car company experiencing growing pains. If you can't understand that and have patience... this may not be the brand for you.
     
  13. N5329K

    N5329K Member

    Joined:
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    If you're only shopping for an EV, yes. Absolutely. There's no real competition as far as I'm concerned.
    But.
    If you're introducing a car meant to change the world, you need a wider audience. As in, the world. And the world will not be comparing the Model 3 to other EV's so much as comparing it to the whole array of cars that are on offer.
    If it doesn't stack up quality-wise I don't think it will succeed. And that's an existential threat for both Tesla and for the better world that's so close to arriving.
    Enough QC talk. I've been beating this particular drum enough. It's up to Tesla now to do a better job for a huge number of cars than they have done for a relatively small number of cars.
    Fingers crossed.
    Robin
     

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