Model 3 black screen

[Haurk07]

I picked my new model 3 at the end of December 2018 and have had numerous issues with my black screen the Tesla service center here in Atlanta in entirely useless. I have recorded the black screen, with time stamps all they did was format the car remotely and had me manually update my car to 28.3 now the screen has gone off once again on three different occasions in which now the ac doesn't even turn on.

Do you guys have any assistance to this matter?

Luckily I have all recordings and time stamps with these issues on my vehicle.

 

[cRiordon]

I picked my new model 3 at the end of December 2018 and have had numerous issues with my black screen the Tesla service center here in Atlanta in entirely useless. I have recorded the black screen, with time stamps all they did was format the car remotely and had me manually update my car to 28.3 now the screen has gone off once again on three different occasions in which now the ac doesn't even turn on.

Do you guys have any assistance to this matter?

Luckily I have all recordings and time stamps with these issues on my vehicle.

Had black screen issues from Day 2 with our M3+. Had a very useful technician analyzing the issue, which was ultimately resolved by a screen replacement by Mobile Service.

One thing the tech analyst had me do was hit the mic button (right scroll wheel) and say "Bug report" "Screen shot" at each occurrence (sometimes happened several times a day, and about 50% of the times I entered the car) before rebooting the screen. From this, he was able to determine that it was not a problem that could be resolved with software. This was after the problem was bumped up to the software engineers in Freemont.

Be persistent! I still have a couple of unresolved issues, including no WiFi access since receiving the car, and a very annoying and persistent rattling from the front suspension at low speeds on rough paved roads. The car came with both these issues, and I have promises that they will be resolved, but no time-frame for doing so. "Parts are on order."

 

[Haurk07]

Had black screen issues from Day 2 with our M3+. Had a very useful technician analyzing the issue, which was ultimately resolved by a screen replacement by Mobile Service.

One thing the tech analyst had me do was hit the mic button (right scroll wheel) and say "Bug report" "Screen shot" at each occurrence (sometimes happened several times a day, and about 50% of the times I entered the car) before rebooting the screen. From this, he was able to determine that it was not a problem that could be resolved with software. This was after the problem was bumped up to the software engineers in Freemont.

Be persistent! I still have a couple of unresolved issues, including no WiFi access since receiving the car, and a very annoying and persistent rattling from the front suspension at low speeds on rough paved roads. The car came with both these issues, and I have promises that they will be resolved, but no time-frame for doing so. "Parts are in order."

I appreciate the update, sadly they didn't even tell me to do any of the following items that you have I had to email Tesla Corporate about the lack of service from the dealership.

 

[cstapinsky]

I've been having the same issue and am on in a 3 month long fight with them for them to fix it. Their service is abysmal. One of the solutions the tech offered was to "Not use sentry mode".

 

[fajitamondays]

Is the screen crashing/rebooting while driving, or when you get into the car? Mine ended up being a faulty MCU/computer, and is coincidentally a Dec 2018 era car as well (12/31 build, to be specific).

My issue manifested less than a week after delivery, so I was still able to reach my delivery specialist by email, who escalated to the local service manager, who then escalated to a remote diagnostics team, where they determined an MCU replacement was needed.

 

[super20g]

Keep doing what you are doing. Document every occurence with pictures and video, detailed descriptions, dates and times of occurrences, etc. Send your occurences to your desired service center's main service email address and schedule an appointment pointing to the email you sent as the documentation of the issue that needs fixed. Let them know if repair has been attempted for the issue previously, list the invoice # of the repair attempts as well. If not fully addressed, repeat as soon as it happens again... You will quickly build up good documentation showing you have tried to fix the issue. After they have attempted repair several times, file an arbitration case @ NCDS - Automotive Warranty Disputes and that will magically get someone's attention.