interbear
Active Member
Likewise here. Well, 90 miles in my case. No way am I being ushered out after 15 minutes, I’ll be checking carefully before I leave for the same reason.
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Model 3 collection - Paint issues / scratches / stone chips etc.. You have 100 miles to report.
- Thread starter DaveW
- Start date
Likewise here. Well, 90 miles in my case. No way am I being ushered out after 15 minutes, I’ll be checking carefully before I leave for the same reason.
Took delivery of 3 model 3 performance models paint defects scratches and and stone chips all over on one of the vehicles front damage was only noticed when a detailer had it to get wrapped Tesla not interested why would anyone spend £4000 to get it professionally wrapped try to cover this up Tesla is wrong here and seriously pissed me off please do not take delivery unless you have a professional detailer or paint specialist with you at delivery do not get excited and check the whole car thoroughly if tesla continue this stupidity they will eventually have no customers and no sales don’t get me wrong the car is amazing to drive but when you are spending this amount of money on cars they should believe the customer and sort problems out Teslas customer service has turned into crap in a very short space of time I never had any of these issues with my model s everything was always dealt with professionally and quickly I was a huge Tesla fan and always singing their praise now I have been lied to about one of the vehicles they also have not fulfilled their obligation to homelink in any of the cars it clearly stated when I ordered that homelink was included in the premium upgrade fortunately I took a screenshot of this I pointed this out back in June it’s now September and still no homelink as a previous model s owner and powerwall owner I thought they would address my concerns now all they like to do is send emails and waste peoples time not a very efficient way of working
holy cow - can you please use some sentences/punctuation - as that is unreadable!
sorry to hear, can you share what colour and model is your 3? did the SC acknowledge the issues on collection?
New cars are covered by The Consumer Rights Act 2015 (which replaced The Sale of Goods Act 1979). That means they must be "as described", "of satisfactory quality", and "fit for the purpose".
0-30 days since purchase
If the car is unfit for purpose, faulty, or not as described, you have the right to return it and receive a full refund within 30 days of the date of purchase. Also if you ordered a car for delivery and have not received it within 30 days of the date of purchase (or by any later date agreed), you have the right to cancel your order and receive a full refund.
30 days to 6 months since purchase
If a fault is discovered within the first 6 months from delivery, it is presumed to have been there from the time of delivery. It is for the retailer (car dealer) to prove that this was not the case.
If it has been over 30 days since you purchased the car, you will likely have to allow the retailer the opportunity to try to repair it if any issues arise (replacing the car being disproportionate to the cost of most repairs).
If the retailer can't repair the car, or have tried to repair it and the fault still exists, you will be entitled to return the product and receive a refund. However a reasonable deduction may be made by the retailer to reflect your use of the vehicle in the preceding months.
Buying a New Car: Your Rights
0-30 days since purchase
If the car is unfit for purpose, faulty, or not as described, you have the right to return it and receive a full refund within 30 days of the date of purchase. Also if you ordered a car for delivery and have not received it within 30 days of the date of purchase (or by any later date agreed), you have the right to cancel your order and receive a full refund.
30 days to 6 months since purchase
If a fault is discovered within the first 6 months from delivery, it is presumed to have been there from the time of delivery. It is for the retailer (car dealer) to prove that this was not the case.
If it has been over 30 days since you purchased the car, you will likely have to allow the retailer the opportunity to try to repair it if any issues arise (replacing the car being disproportionate to the cost of most repairs).
If the retailer can't repair the car, or have tried to repair it and the fault still exists, you will be entitled to return the product and receive a refund. However a reasonable deduction may be made by the retailer to reflect your use of the vehicle in the preceding months.
Buying a New Car: Your Rights
When you collect your car, if you don’t feel you have been given enough time to fully look round the car for defects, instead of driving all the way home, just drive round the corner park up and fully check the car over. Take pictures, videos. I would then drive the car straight back to them, and make sure any issues I had are reported and also take a note of the persons name you reported it too. This is for any car, not just Tesla.
