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  • The final cut of TMC Podcast #21 is available now. We covered the recent wide release of FSD Beta and shared our experiences. We also discussed the best times to charge and Tesla's official CCS adapter. You can watch it on YouTube.

Model 3 coming Soon / Great Customer Service Thus Far

With a bunch of negativity recently on some forums (here / reddit) and in the press in general, I wanted to share my positive experience with Tesla thus far. Tesla is certainly not perfect (as no company or human is) but I think sometimes we only get to see the negative experiences which drive people to post. Since I am now close to being part of the family, I thought I now have something tangible to contribute. Here are my details.

Reserved Day 1 - 3/31/16 at around 1pm
Invite to configure 4/10/18
VIN received 4/12/18, 15,8XX
Scheduled for pick-up 5/3 NY (CT resident)
White, Sport, EAP

So I waited a few business days for the ISA to call from NV and hadn’t heard anything. I decided to call Tesla and politely ask what the next steps were. They said they would ensure someone would call shortly. Within a day I got the call from my ISA. She promptly answered my questions (phone and email) and scheduled my pick up date.

I called the sales center where my car is being delivered. They had all my info and pick up date, answered additional questions (about specific CT state incentives - even though the dealership is in NY). Everyone I have spoken to at Tesla has been knowledgeable, helpful, polite and prompt. My original date for delivery was 5/11, I was recently informed my car would arrive earlier and now it’s 5/3.

So far so great all around in my experience with Tesla. Excited for my 3! I have been waiting for this car since the secret master plan part I. I will follow up with my delivery experience.

Garage Pic: I needed something to do while I waited, so I totally ripped off what many others around here have done

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