Last week while driving I got an alert saying coolant is low. Got home and the next morning had a puddle of coolant on the garage floor. So I made an appointment at first with a ranger however Tesla reached back out saying a ranger cannot fix my issue I must bring it in. Fast forwarding to appointment day, I did not want to risk the 50 mile drive so i called TESLA road side for a tow. Tesla denied my roadside tow saying leaking coolant and the alert on my dash was not enough for a qualified tow. I was not in the mood to put up an argument even though I'm warrantied and tow should be included. I ended up just using my AAA. Finally arrived to TESLA in Mt. Kisco with the tow truck driver @ 10am with a 2:30p appt. They were more than willing to immediately pull my vehicle in to diagnose even though I was 4.5hrs early. Tech said they had a strong gut feeling it was the 4 way coolant valve. Within 15 mins they came back to me and said they don't have the part in stock but will have it the following day. Sure enough the next morning I got the message saying the car was ready for pick!!
Great customer serivce from TESLA Mt.Kisco poor knowledge from TESLA road side. If I did not have AAA I would have to escalate a complaint with TESLA to recover my towing fees since they refused to tow and the leaking coolant issue was covered under warranty.
Great customer serivce from TESLA Mt.Kisco poor knowledge from TESLA road side. If I did not have AAA I would have to escalate a complaint with TESLA to recover my towing fees since they refused to tow and the leaking coolant issue was covered under warranty.