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model y lrange

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hi folks heres the problem i am having took the car to service monday 6th march for some issues , third paty software has been waking the car up for 4.5 hours and consumed 36% battery , there asking me to take the car back without any assurance so i guess i dont know what to if someone is tampering with the car should i take it back i dont know , the question is would anyone take it back without the reassurance it wont be stolen ?