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New MCU Dash Screen Blackout

rjyoungmd

Member
Jun 3, 2015
44
22
So. Cal
So this issue is definitely not fixed.

My MX has the new MCU and the latest OTA update 2018.10.2. However yesterday when I got into my car the Dash Screen behind the wheel was black and would not turn on. I drove home (without having any speed indicators, etc) and parked it and when I woke up this morning the screen turned back on.

Seems like a pretty serious issue. Isn't it illegal to be operating a vehicle without having any knowledge of speed??
 

Zelig

Member
Jan 20, 2018
18
15
CA
Picked up my car yesterday. Had the same problem today.
Fixed after rebooting. Feels like it's windows 95.
 

NCAviator

Member
Aug 19, 2017
131
120
North Carolina
So this issue is definitely not fixed.

My MX has the new MCU and the latest OTA update 2018.10.2. However yesterday when I got into my car the Dash Screen behind the wheel was black and would not turn on. I drove home (without having any speed indicators, etc) and parked it and when I woke up this morning the screen turned back on.

Seems like a pretty serious issue. Isn't it illegal to be operating a vehicle without having any knowledge of speed??

Has anyone filed this safety issue with NHTSA? File a Vehicle Safety Complaint | Safercar.gov | NHTSA

Tesla has been good at working on their issues, but in my opinion they should be tracked by the regulators.
 

rjyoungmd

Member
Jun 3, 2015
44
22
So. Cal
No...SC can - this is a safety issue. Just call them.

Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.
 

GOPJEW

Member
Jul 5, 2015
571
264
Potomac, MD
Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.
They can do it if they have your car
 

Poor Pilot

Member
Feb 4, 2018
39
17
TN
Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.

I was told 10.2 was the latest if you had the new MCU. Is this not correct?
 

GOPJEW

Member
Jul 5, 2015
571
264
Potomac, MD
Yes, that is correct. I have MCU2 and 10.2 on my week-old Model S.
No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.
 
  • Disagree
Reactions: jrad6515

jrad6515

Closed
Feb 5, 2018
244
111
76107
No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.

What I said was correct on Monday when I wrote it. 10.6 is the latest version for MCU2 now (Thursday). Not 10.4.
 

MP3Mike

Well-Known Member
Feb 1, 2016
16,554
38,935
Oregon
No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.

I don't think 10.4 has been seen an any cars with the new MCU...
 

Jackstraw

New Member
Mar 15, 2018
2
1
New York
Picked up my car on Monday. New MCU
Same issue on Tuesday. Also had some issues with the map disappearing from the screen even though the car still appeared on the map and follow my driving.
Dealer reset and updated the software yesterday and so far all seems good
Version 10.6
 

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