Our Solar City solar panels have produced zero electricity for the past 10 days (roof is clear and weather mostly sunny). I submitted a service request last week, but there's been no response in about 5 business days so far. This happened last winter and we were without electricity production for a month, with no response from Tesla. Friends of ours had the same thing happen. Does anyone know how to get Tesla Energy's attention? I rebooted the inverter, which shows a "Fault" light. Is there any other self-service I can do?