Just had some really bad experience with my 2021 S Plaid. I got the car in Nov 21 and it already had to be in service twice. The really first time is in February 22, and it was a power steering issue. The car is drivable but the steering wheel was just really heavy. I drove it to a SC and they were able to provide me a loaner, and fix the issue in two week.
The second time is more serious and it happened last Thursday. I am planing to drive it for a road trip from NYC to Orlando, and since it already had 13k miles on it, I scheduled a mobile service before the trip. Everything was fine, and they replaced the air filter for that service appointment. On Thursday, I was half way on my trip and the car suddenly stop working because rear left motor stopped working. Initially I was hoping that this is a transient issue, until the remote technician told me it was an actual issue and the car has to be sent to a SC 2 hours where I was staying. The roadside assistance agent was really helpful and was able to sent a tow truck to tow the car to SC at 11pm. I rent a car and continue my trip, and hoping that the SC is able to fix the car before my trip back to NYC.
However, the SC was not able to service my car, and has no ETA on when it will be serviced or fixed. I told them multiple times that it is really important for me to at least get an ETA so I can schedule my trip around it. At this point, I don’t know how I can get back to NYC since most cars are sold out for the independent days weekend.
Has anyone experienced similar failure of their car? Normally, how long will it take for it to be fixed?
Really appreciate the answer. Thanks in advance.
The second time is more serious and it happened last Thursday. I am planing to drive it for a road trip from NYC to Orlando, and since it already had 13k miles on it, I scheduled a mobile service before the trip. Everything was fine, and they replaced the air filter for that service appointment. On Thursday, I was half way on my trip and the car suddenly stop working because rear left motor stopped working. Initially I was hoping that this is a transient issue, until the remote technician told me it was an actual issue and the car has to be sent to a SC 2 hours where I was staying. The roadside assistance agent was really helpful and was able to sent a tow truck to tow the car to SC at 11pm. I rent a car and continue my trip, and hoping that the SC is able to fix the car before my trip back to NYC.
However, the SC was not able to service my car, and has no ETA on when it will be serviced or fixed. I told them multiple times that it is really important for me to at least get an ETA so I can schedule my trip around it. At this point, I don’t know how I can get back to NYC since most cars are sold out for the independent days weekend.
Has anyone experienced similar failure of their car? Normally, how long will it take for it to be fixed?
Really appreciate the answer. Thanks in advance.
