Number to call sales at Tesla

[eddycrim]

Numpty question

I have a final invoice for my P+ but the price is wrong and the delivery date I cant make.

I called the number on the invoice : +44 1628 450 660 but that comes up as "roadside assistance" and none of the options are for sales. What number should I be calling?

 

[M70ppn]

Had the same issue a few weeks ago when I wanted to swap from a P- to P+, used 01628450604 in the end, took about 20 mins to get through! Please let us know how you get on!

 

[Speedycoyote]

Is anyone able to get through to 01628450604 anymore? I've been on hold for 2.5hours today, no one. Same the other day except I could only manage an hour. No emails back from [email protected] since Tuesday... this is seriously crazy!

 

[NorfolkMustard]

Best option seems to be a visit now. I’ve not been able to get through on the phone. No reply to an email after a week

 

[westrow3]

I got though to them on Wednesday after several failed attempts over several days. Was on hold for 1 hour 50 before someone picked up, they answered at 17:50

 

[kevuwk]

I had 3 attempts on the phone yesterday using the local SC phone number and choosing sales (it was a sales issue not a delivery issue)

11:21 I gave up after 14 mins as I had to do something
13:00 I gave up after an hour
16:26 my total phone call lasted 6 minutes which included them answering and sorting out my issue

 

[Keeper]

Phoned Sales today to get an update. Called 01628450604 and answered within 20 seconds! I think I'm progressing at last!

 

[dan223]

Phoned Sales today to get an update. Called 01628450604 and answered within 20 seconds! I think I'm progressing at last!

What options did you press, 1 and 1?

 

[coatesy89]

I know its no consolation.... but its worth the wait and the stress.

 

[Yev000]

Phoned Sales today to get an update. Called 01628450604 and answered within 20 seconds! I think I'm progressing at last!

I just called this number and got to speak to someone within 20 seconds (after going through the answering machine).

He told me I've been Vin-matched (know this already via source code) and the car is on a boat (didn't know that because it is an early VIN) and to expect delivery last week of September. He also said I'd get a firm delivery date once the boat arrives in Belgium.

So it looks like the VIN is matched at SF (VIN appeared in SC on 18/08) and delivery date assigned once it's unloaded in Belgium.

It's either matched as it leaves Fremont, which would align with Glovis Sunlight which docked at SF on 19/08.

Or Panama canal as others have suggested... Which might align with Glovis Cosmos, although not quite.

Or at any time between Fremont and Belgium.

In any case, they missed my official delivery window by a month.

SR+ White Black int. no FSD.

 

[Yev000]

What options did you press, 1 and 1?

yes, that's what I just did.

 

[dan223]

yes, that's what I just did.

I've had no luck, been on for hours, my phone cuts off after 2 hours, and the weq4u cuts off after about an hour.

 

[Yev000]

I've had no luck, been on for hours

That sucks. Maybe I was just lucky.... First time I called them.

 

[coatesy89]

I've had no luck, been on for hours, my phone cuts off after 2 hours, and the weq4u cuts off after about an hour.

Have you tried your local SC number? I ended up sorting everything via the SC

 

[dan223]

That sucks. Maybe I was just lucky.... First time I called them.

Sounds like Tesla assign the time you have to wait the same as they do for deliveries.