I don’t think I’ve EVER received any reply communication from that email. It’s a stark reality, Tesla Customer Service is just plain lousy. Cars are great, however!
BTW, all the scraping I’ve experienced is on speed bumps or dips, neither of which are taken at high speed. Accordingly, I don’t think there is any danger of these things getting ripped off from the two push pins. If anything, they’ll just get worn down over time, which is something I can live with.