Ottawa “Roadside” assistance

[Raspewtin]

Unfortunately I had the opportunity to call them this afternoon and can’t say I’m overly impressed.

My J1772 adapter is locked in the charging port. After 20 minutes they decided a mobile tech is required, probabl by tomorrow morning. Not exactly my definition of roadside assistance. Glad the parking lot is in a relatively safe area.

First day driving in the cold and wondering if these California Cars are actually going put up with our winters. Just glad im not in Winterpeg.

 

[Raspewtin]

Well the call center wasn’t too helpful but Patrick the mobile tech called me. Super friendly amd helpful.

Heads up to M3 owners, the charge port getting stuck locked is a known issue. It seems a little water gets inside and freezes which prevents the solenoid from firing and unlocking the port.

He suggests leaving the rear seats running the hea for 30-40 minutes to get the cabin temperature up and melt any ice.

Tesla has this as a high priority and is working on a long term solution.

 

[mociaf9]

Did you try the manual release cable in the trunk? I would assume that either the "Roadside Assist" or the Ranger had you try that? If it's the solenoid, then that likely wouldn't help. But if it's something else, it might.