Payments - Paid in full but account shows money owed?

[tomsafc]

Is anyone else being asked to transfer funds they have already paid in my case £29,900. Whilst you can clearly see I have paid Tesla in full its concerning that Tesla can't keep your personal account up to date with payments made and amount owed, delivery in a week and stress you simply don't need.

 

[SilentWarp]

When I paid up on the phone app, it instantly showed up on my account webpage. The delay may have something to do with the method you used.

 

[tomsafc]

Thanks for taking the time to reply, I assume therefore that there is some form of manual reconciliation completed by Tesla but they are very slow to respond. The funds were sent via bank transfer from Bank of Scotland and over a week ago, outside of this no issues but we are not talking about loose change here, they should be on top of funds received

 

[SilentWarp]

Thanks for taking the time to reply, I assume therefore that there is some form of manual reconciliation completed by Tesla but they are very slow to respond. The funds were sent via bank transfer from Bank of Scotland and over a week ago, outside of this no issues but we are not talking about loose change here, they should be on top of funds received

I found the best way to get to the bottom of things with tesla is to call them. Yes it will take some time, but once you are on with them, the person on the phone seems to be able to answer all questions without transferring you around. "What if the state of my transfer" will be answered.