Phone Connectivity

[sbokka]

Phone connected... but, doesn't show location and right below the battery icon, the app keeps spinnig

 

[AustinP]

Hello and Welcome to the forum.
Maybe provide some more details: is it on the app, on the car's screen? Maybe some picture could help too?

 

[sbokka]

Thanks Austin! please see attached screenshot... => keeps saying last seen 2 days ago...

 

[sbokka]

It's on my app Austin...

 

[ATPMSD]

Does the car have access to cellular service? If it does you can try deleting the app and rebooting the car, then:

To set up the Tesla mobile app to communicate with your Model S:

1. Download the Tesla mobile app to your phone.
2. Log in to the Tesla mobile app by entering your Tesla account credentials.
3. Enable mobile access to your Model S by touching Controls > Safety > Mobile Access (see Controls).

Model S Owner's Manual | Tesla

Learn about the mobile app’s controls and settings, and how to use it to remotely connect to your vehicle.

www.tesla.com

 

[AustinP]

When this happens, it’s either because the car has no connectivity or my mobile.
For home, I now am on my third AP for outside close to the car, because the signal was too weak.
Just saying: ensure your car has wifi or cellular.

 

[sbokka]

Thanks guys for the tips... rebooting car and following instructions helped to fix the issue.