My project advisor is not responding to voice mails or emails. My order (17kw and 4 powerwalls) was placed on 8/26/2020 and it is still in the Permit phase (I think). I have not had any contact from Tesla since late November - about 2 months ago. When I used to call my advisor and she wasn't available (which was all the time) I was able to press a number to get another available advisor. This seemed to work well as I was at least able to speak with someone and they were able to access my order and sometimes be helpful. Now when I call and get my advisor's voicemail there is no option to speak with another advisor and all I can do is leave a message.
Is there a phone number I can call and speak to a human find out what's going on with my order? Any help would be appreciated. Thanks.
Is there a phone number I can call and speak to a human find out what's going on with my order? Any help would be appreciated. Thanks.