How to get Service Advisor?

[Drive_EV]

I’m really frustrated as I have not been able to speak to anyone at Tesla. I call our local dealers and nobody picks up. I ordered a Model Y a few weeks back. How do I get in touch with a service advisor? I got a text from a number but they are very unresponsive. This is quite silly for a company like Tesla. I would like to speak with someone.

 

[jjrandorin]

You call the regular tesla number to ask general questions, or go to a tesla physical location to ask those questions. The normal order process has you order the vehicle, and then there is no contact until you have a vin assigned. From Teslas point of view there isnt anything to talk about for an order until they assign a vin to you.

Its different, but they dont do much talking about features, or handle one off requests (basically anything outside of the standard order process) very well.

 

[jcanoe]

I’m really frustrated as I have not been able to speak to anyone at Tesla. I call our local dealers and nobody picks up. I ordered a Model Y a few weeks back. How do I get in touch with a service advisor? I got a text from a number but they are very unresponsive. This is quite silly for a company like Tesla. I would like to speak with someone.

Best thing to do is wait until Tesla contacts you (the closer Tesla gets to assigning a VIN and delivering your Tesla vehicle.) You should harden your Tesla account with multi-factor authentication. Also, add a valid credit card or debit card to your Tesla account (a credit/debit card is needed for on-line purchases from the Tesla store, purchasing a Premium Connectivity subscription and for Supercharging.)

One of the things you will have to do, once a VIN is assigned, is upload proof of insurance to Tesla (the specific needed documentation, steps vary by state.)

Tesla Multi-Factor Authentication requires Google, Microsoft, Apple or the Authy authenticator. More here:

Multi-Factor Authentication | Tesla Support

You do not communicate with a Tesla Service Advisor unless you have a Tesla vehicle that is being serviced.

You will be assigned a Tesla Sales Advisor, you will mostly communicate with them via SMS text. Tesla uses a corporate SMS server for most customer communications. Be sure your cell phone number is correct/up to date. Also be sure the delivery location is correct.