Just curious if anyone else has had a similar experience.
I just came to the end of a lease on a 2019 MX Long Range. I ordered a 2023 MS Plaid in July. I gave the RN to the Tesla Loyalty guy and asked please have it so I can return the car on the same day I pick up the new one. No problem he say and he puts the order on hold.
Come November I’m waiting for Tesla to inspect my MX when my VIN is assigned. I compete the steps and within 2 days they are asking me to pick up the car. I explain I have a MX to return can you please help with getting the inspection scheduled. They tell me NO they can’t help I just email the lease return people again.
I finally get an inspection date scheduled after me sending an email to them literally everyday for about a week. I get that done and now I try to pick a date for lease return and delivery. Only I can’t get the same day. I ask the Tesla Loyalty guy for help he says he can’t. That’s how the system is and suggests I just do it in two different days. I say no I don’t want to do it that way the Tesla Center is an hour away from me by car.
My MS ends up being canceled because I didn’t pick a date on time on the app. I ask the loyalty guy if this can be fixed, again no. He suggests I simply order a new car. But now I’m less than a month from lease maturation date. So I end up ordering a Demo Model S that was sitting at my nearest Tesla location. I speak with the loyalty guy again who this time assured me that my MS will be ready by lease return. I go through and get financing now a second time because the price is slightly different w/ a Different color and interior.
I get both lease return and delivery scheduled on the app for the same day. I show up at Tesla with my MX to return only to be told the car isn’t ready and they won’t let me take my MX back home as that would take me past lease maturation. So now I’m forced to Uber home at a cost of $85. And now today only two days later they are asking me to set a delivery date again. No explication as to why the MS wasn’t ready 2 days ago when it was supposed to be. And on top of all of it Tesla is charging me a $395 lease disposition fee even though they said they’d wave it because I’m getting another Tesla.
Sorry if this was long, but I’m a bit frustrated. I honestly love the cars, but the customer service is so bad I’m considering not getting the MS. I was brand loyal to Audi for 9 years across 3 cars prior to getting my Model X. It’s night and day. I can honestly say I don’t think I’ve ever had a good experience anytime I’ve had to deal with Tesla. Love the cars but hate the company.
I just came to the end of a lease on a 2019 MX Long Range. I ordered a 2023 MS Plaid in July. I gave the RN to the Tesla Loyalty guy and asked please have it so I can return the car on the same day I pick up the new one. No problem he say and he puts the order on hold.
Come November I’m waiting for Tesla to inspect my MX when my VIN is assigned. I compete the steps and within 2 days they are asking me to pick up the car. I explain I have a MX to return can you please help with getting the inspection scheduled. They tell me NO they can’t help I just email the lease return people again.
I finally get an inspection date scheduled after me sending an email to them literally everyday for about a week. I get that done and now I try to pick a date for lease return and delivery. Only I can’t get the same day. I ask the Tesla Loyalty guy for help he says he can’t. That’s how the system is and suggests I just do it in two different days. I say no I don’t want to do it that way the Tesla Center is an hour away from me by car.
My MS ends up being canceled because I didn’t pick a date on time on the app. I ask the loyalty guy if this can be fixed, again no. He suggests I simply order a new car. But now I’m less than a month from lease maturation date. So I end up ordering a Demo Model S that was sitting at my nearest Tesla location. I speak with the loyalty guy again who this time assured me that my MS will be ready by lease return. I go through and get financing now a second time because the price is slightly different w/ a Different color and interior.
I get both lease return and delivery scheduled on the app for the same day. I show up at Tesla with my MX to return only to be told the car isn’t ready and they won’t let me take my MX back home as that would take me past lease maturation. So now I’m forced to Uber home at a cost of $85. And now today only two days later they are asking me to set a delivery date again. No explication as to why the MS wasn’t ready 2 days ago when it was supposed to be. And on top of all of it Tesla is charging me a $395 lease disposition fee even though they said they’d wave it because I’m getting another Tesla.
Sorry if this was long, but I’m a bit frustrated. I honestly love the cars, but the customer service is so bad I’m considering not getting the MS. I was brand loyal to Audi for 9 years across 3 cars prior to getting my Model X. It’s night and day. I can honestly say I don’t think I’ve ever had a good experience anytime I’ve had to deal with Tesla. Love the cars but hate the company.
