Powerwall Not Responding to Tesla app Reserve Setting

[darrelld]

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Powerwall wall does not respond to Tesla app customization setting. Does display any correct data in app, calls to Tesla support say the Powerwall is working as it should. Problem started on June 15.

Anyone else have this issue?

 

[darrelld]

Reserve setting

 

[aesculus]

What is the SoC of your PWs?

The only thing I can think of is to restart them. Go to troubleshooting.

https://www.tesla.com/sites/default/files/pdfs/powerwall/powerwall_2_ac_owners_manual.pdf

 

[darrelld]

What is the SoC of your PWs?

The only thing I can think of is to restart them. Go to troubleshooting.

https://www.tesla.com/sites/default/files/pdfs/powerwall/powerwall_2_ac_owners_manual.pdf

SoC is 19%.
Just got off the phone with Tesla support and went through the shutdown/restart process, still no luck.
Problem has been escalated. Sounds like the Neo gateway or utility CT has malfunctioned.

 

[darrelld]

Tesla finally fixed this 2 weeks ago by remoting in they said.

Now 2 weeks later the problem has reoccurred, on advice of Tesla support I am supposed to completely power off my house for 10 minutes once again.

Very difficult for people trying to work from home.

Previous to my solar/powerwall install I had/have a 20kw Generac generator for 10 years and experienced far fewer problems than I am experiencing now.

 

[darrelld]

Its been over a week now since my Powerwalls went offline and Tesla support can give no idea for resolution time.
System was installed April 15th 2020.

The Powerwalls with a 30% reserve setting now report 23% and dropping daily.

At this point I fear permanent battery damage from a 0 SoC.

 

[jjrandorin]

Its been over a week now since my Powerwalls went offline and Tesla support can give no idea for resolution time.
System was installed April 15th 2020.

The Powerwalls with a 30% reserve setting now report 23% and dropping daily.

At this point I fear permanent battery damage from a 0 SoC.

That would likely take quite a bit of time... they shut down when they get to low state of charge if they are not being charged, and only wake up to check for power before going back to sleep again. Also, ) charge in the app is not 0 for the powerwalls. Finally, if there is permanent damage, you have a 10 year warranty that warranties 70% charge for up to 10 years. If there is serious permanent damage it would be covered.

I know you are frustrated, I would be as well, I just mention this stuff to try to "talk you off the ledge" a bit.

 

[darrelld]

That would likely take quite a bit of time... they shut down when they get to low state of charge if they are not being charged, and only wake up to check for power before going back to sleep again. Also, ) charge in the app is not 0 for the powerwalls. Finally, if there is permanent damage, you have a 10 year warranty that warranties 70% charge for up to 10 years. If there is serious permanent damage it would be covered.

I know you are frustrated, I would be as well, I just mention this stuff to try to "talk you off the ledge" a bit.

Good information to know, thanks.

I wonder how long it would take them if they actually had to do a replacement, 10 years?