Problems with Used Model X delivery

[stamfordtesx]

Super excited to pick up my 2017 CPO X from dealership. Arrived to discover numerous alerts when starting the car and was not able to accept delivery. The next day I called 3 times and did not receive a return call. At the end of the day I received an URGENT ALERT email from tesla informing me that due to "numerous communication alerts" they would need to work on my car to get tot he root of the problem and then fix it. They then said the car would not be ready for a week. I am concerned, why was this not checked ahead of delivery? And feel I should be compensated for the inconvenience. Any thoughts on what to aim for in compensation? Thank you

 

[bpjones]

Spend a little time browsing the forum and you’ll learn a couple of things... 1, your experience isn’t that unusual and 2, that you’re not likely to get any sympathy, nor compensation, from Tesla for the inconvenience. Tesla’s hopes are that you’ll forgive them for the service by falling in love with the car. This is hard to do when their service failure occurs during initial delivery.

 

[07e92]

Spend a little time browsing the forum and you’ll learn a couple of things... 1, your experience isn’t that unusual and 2, that you’re not likely to get any sympathy, nor compensation, from Tesla for the inconvenience. Tesla’s hopes are that you’ll forgive them for the service by falling in love with the car. This is hard to do when their service failure occurs during initial delivery.

Well said, and stop calling it CPO, rather, it is an used car with factory warranty.

 

[stamfordtesx]

Thank you bpjones

 

[stamfordtesx]

Update: In case anyone encounters a similar situation, Tesla gave me complimentary all weather mats for 1st and
2nd Row of car.

 

[bpjones]

Congrats @stamfordtesx ! I’m glad you got something for your inconvenience.

 

[Nuclear Fusion]

Tesla’s hopes are that you’ll forgive them for the service by falling in love with the car.

Nailed it. And when you make complaints on a forum, apologists will twist reality into a pretzel to the point of gaslighting you

 

[Soey22]

Update: In case anyone encounters a similar situation, Tesla gave me complimentary all weather mats for 1st and
2nd Row of car.

This is actually a big deal, you’ll never see anything free from them. Back in the day when you got free Tesla apparel! Next time maybe you’ll even get something signed by Elon

 

[Zorg]

They're understaffed and taking shortcuts. It'll work for as long as their cars are the best in the business. Hopefully, they'll get some competition to up their game.

 

[AlexF1]

Yup, from my experience with Tesla service, buying a car from them feels like they are doing a service for you and you should be grateful to them for even bothering to sell you the car.

That said, it's an awesome car.