Sorry, I haven't been following this thread.
My car was in the shop to fix a few things. They replaced the satellite radio module (!) to fix both my iPod and iPhone problems. Both work correctly now. Note that I am not a satellite radio subscriber... And I still think the radio sucks - the user interface from hell. Weird to plug into it one of the finest user interfaces, the iPod.
I had them fix a few other problems on the car, and I see no point in chronicling them here or on my blog - when I signed up for car #2, I fully expected a few teething problems, and I am happy if Tesla follows through to correct them.
I had a chat with one of the Tesla folks today about this: as a shareholder in Tesla, I want them to dig to the bottom of every problem that I report to determine the true root cause, and make sure that the problem is eliminated from all future cars. (Any of you that is familiar with the Lean concept of "five why's" will understand my comments to the Tesla guys. If you don't know this concept, ask me over on my blog and I will expound it
)
I have not heard of this $1,000 per year service charge, and I think it an outrage. This is WAY more than what I pay in annual service for any other car I own or have owned: Ford, Honda, Toyota, BMW, Audi, etc.
You are right: an electric car should cost less to service than a gasoline car, and there BETTER NOT be any annual "battery balancing" requirement.
Let's say there is some design screw-up in the battery pack, and it somehow does need to be touched by technicians annually. The trouble with charging customers money for this "service" is that it drives entirely the wrong behavior into the company. The company
needs to feel pain for its mistakes so that it is motivated to correct them, and to correct the processes that lead to the creation of the mistake in the first place. (Back to the five why's) By charging the customer money, the company feels no pain - indeed the screw-up becomes a revenue source for the company.
This is the death spiral that drives stupidity into the existing car companies: the dealerships make their money on service (even warranty service) and so relish unreliability in the cars they sell. Tesla had hoped to avoid this broken feedback by owning its own stores. Seems they have forgotten this principle.
I hope this turns out to be not true - that Tesla is not charging a grand for some bogus annual service.