CarlosFandango
Member
Welcome to our world, Tesla UK style. I have a Model 3 SR+ which has been faulty from new, picked up on 13th March 2021!I have an October 2021 M3. Sometime in early-mid 2022 my vehicle stopped recording events despite saying it had.
*This is not the "x" in the camera icon problem, and while we appreciate your input, I see that problem hijacking the few threads with this problem*
I've been chasing Tesla for year to address this. I have a work car, so my M3 only gets driven on weekends. At first, I noticed it would record for three days, then two, one, and now it cuts out in as short of an hour.
After a year of ghosting and screaming matches with the Rocklin service center, I finally got them to admit there was an issue. They told me; that the atom processor has limitations and they make no guarantees of how long Sentry will record. The problem is the autopilot computer to sleep when it shouldn't. A security system that shuts off in an hour!!!!!!! And the autopilot computer is independent of the Atom controlled computer. As many of us know, Tesla service sucks, and I think with me they've sunk lower.
I've noticed a few other errors as well after learning to get into service mode. I believe they are very related. Mostly VCLeft, VCRight, and VCSec communication issues with the main CPU. I've also noticed one error telling me my collision avoidance system was offline....but did not alert me on the driver facing errors. I called Tesla out on this and I've been ghosted for about a month now. Driving around with no collision avoidance and no notification about it.
I've made it to the top person at the Service Center, a man named Chris. I've dealt with the two managers of the service center, Brandi and Justin. They all seemed like they were going to help until they ghosted because I refused to accept a faulty security system under warranty. Resolutions@ refuse to respond. I've tried Twitter but with 4 posts (all about this) and zero followers, not much happens.
I've asked for a new car. Ghosted. I've asked to just try changing the computer. Ghosted.
Who else is dealing with this issue? Anyone get an answer that isn't a giant middle finger? Anyone know how to get to service management above the location level? Calling doesn't work; I just have to wait a month to get a call from Rocklin management again, the very people who ghost.
I love the car so much but this has completely ruined the experience. Every repair, every problem, turns into a screaming match...its the only way they do anything.
*I will admit it was quite satisfying telling every customer, new and old, this story today when I walked in for battle round 112.
We have lost sentry, it has gone to sleep but then gone into hibernation and not woken up at all after it’s daily 10 minutes down time. Not only that it doesn’t record images to the memory, but says it has and on 3 separate occasions now it’s been hit by a car and 2 large vans while stationary and in sentry mode and done nothing.
It took until November 2022 for Tesla to recognise there was a problem and prior to that they kept telling us there was nothing wrong with the car and actually kept cancelling our service appointments.
It’s taken 23 months of arguing with them to tell us it’s a unique fault, not so unique if you have it too, for them to do anything but only after damage to the car. The second lot of damage happened 4 days after they fixed it the first time and they still won’t guarantee it fixed now!
They’ve replaced the manifold that cools the computer because that wasn’t keeping it cool enough in the first repair, apparently it had narrowed outlets.
The second repair involved replacing all the wiring loom behind the glovebox in case of a pinched wire. That was a possible maybe fix.
The car has even done an emergency stop move on one of the busiest traffic junctions near London while the traffic signals were green. Luckily it was very early in the morning and the road was quiet or I would have been hit by another vehicle.
Tesla management have been ghosting us for so long it’s like they don’t exist, and the service centre can’t get hold of anyone who will make a decision for us. Like you I love my car but the whole experience has been tarnished by lousy customer service, lies, rude staff and not being believed.
The service set up is worse than my local agricultural garage who can fix just about anything, and have.
I’m glad you haven’t got to the stage where your car has been damaged because that’s when they reject any liability for the broken car and leave you to pick up the bill!
The police and most insurance companies now expect you to provide film footage of the damage being done so they can claim against the faulty driver. However without the footage it makes it really hard.
I don’t see why I should have to pay out when the car didn’t do what it was supposed to, no alert, no alarm, no nothing.
I’m sure you’d feel the same.
Maybe we should chat some more about the specifics, it might just help us both to get our cars fixed and situations resolved.
Thanks for posting, I’m glad to find I’m not alone with this problem, it appears that they have been lying to their own technicians as well as us in the UK. Our techs have been arguing with there own people to try and get thing fixed.