I wondered if anyone has seen a difference in the willingness of service centres to offer advice on maintenance/self repair of issues.
My local service centre in Bournemouth has been brilliant but visited a different centre today and the salesman was messaging the service manager on Teams, who never actually came out to say anything to me, who then denied to offer advice on a seat repair and told me I would need to raise a service request and get Tesla to fix the issue.
My question related to an ambiguity in the service manual on how to remove the seat foam. I know they don’t want to take liability for the advice, but it seems this is different between service centres.
My local service centre in Bournemouth has been brilliant but visited a different centre today and the salesman was messaging the service manager on Teams, who never actually came out to say anything to me, who then denied to offer advice on a seat repair and told me I would need to raise a service request and get Tesla to fix the issue.
My question related to an ambiguity in the service manual on how to remove the seat foam. I know they don’t want to take liability for the advice, but it seems this is different between service centres.