I am here in LA and went to the service department for my appointment. There has been a slight creak on the right side of the car that is driving me bananas since I got the car three weeks ago. Tried to reach my sales associate from Burbank no less than 5 times, and not a single call back. The tech was super nice, drove around with me and knew exactly what to do, it's a 15-20 minute job, and they see it often. He went inside to give the information. The service employee then informed me that they would need to keep my car for THREE days because of their backlog of cars and that they were holding back cars for families or someone who needed it more than me? I'm a front-line worker and immunosuppressed - do I need to prove this? I said I don't need to have the loaner car, but I would be glad to come back with my car when they can handle the service. No need to keep my car for three just to check something so minor. She wouldn't bend. She said she needs it for three days minimum and would try to get me to a service center an hour away to see if they could do a quicker turnaround. Has anyone ever had an experience like this? It has been horrible to say the least!